The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. 2654/1783). We carried out an out of hours, unannounced, focussed inspection. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Published Russells Hall Hospital 3 years ago. or call us on 0845 113 0012, Response from We spoke with 22 members of staff of various roles and grades. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Pensnett Road, Dudley, West Midlands, DY1 2HQ. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. Arrangements were in place for the safe handling of medicines. I could not fault staff, very professional, and polite, a credit to your hospital. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Our mission is simple: Being the best because, we care. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. This condition related to the provision of specialist medical in reach and support into the emergency department. Bus operators. This affected the safety and management of patients. Russells Hall Hospital Accident and emergency Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. (01384) 456111, Provided and run by: The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. They said the symptoms indicated COVID. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. 4688/4676) Lisa Evans-Dimmock. Menu We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Our inspection of the trust covered only this hospital and community services. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Staff provided emotional support to patients to minimise their distress. Staff feel able to develop their own ideas and have confidence that the trust will support them. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical 4 years ago, I attended this unit after a visit to my gp. The diagnostics service was not up to date with the most recent ionising radiation regulations. Russells Hall Hospital - Wikipedia Keep 999 and A&E free for serious and life-threatening conditions. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The improvements required by the trust were within the grasp of the trust and its leaders. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. One person said, "I have had good treatment, I couldn't ask for better. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. to Russells Hall Hospital What we found is summarised within the overall summary. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The services are multidisciplinary and include nursing staff and allied health professionals. 17 October 2018. the service is performing badly and we've taken enforcement action against the provider of the service. Published the service is performing well and meeting our expectations. You may be admitted to AMU if your expected length of stay is 48-72 hours. They suggested I phoned 111. We found that arrangements were in place to ensure that medicines were managed safely. "We are working closely with HSE in relation to this matter.". One staff member said, "I am proud to be working for this trust.". As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. No rating/under appeal/rating suspended This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Staff assessed and monitored patients regularly to see if they were in pain. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. This review has been completed in response to the trust confirming that they were now compliant with this standard. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. Located in the main lobby of Russell Medical. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Dudley to Russells Hall Hospital For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. We are continuing to monitor progress against these. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. Our rating of responsive was requires improvement overall. It is great to hear that you received excellent care and treatment in AMU and Ward A2. I'm feeling more optimistic about my treatment. Patient Experience Team. the service is performing exceptionally well. WebWe offer a 24 hour stroke service at Russells Hall Hospital. We have shared your kind comments with the team who will be pleased to learn of them. We received information from the trust and other bodies monitoring the trust. We are pleased to hear that you were impressed with the care and treatment you received with us. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Wed also like to use analytics cookies. nhs.uk At conservative gathering, Trump is still the favourite. Acute Medicine Department - The Dudley Group NHS Foundation There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Staff were really lovely. Only a small proportion relates to the emergency department itself. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Some patients with suspected sepsis were not identified or managed appropriately. Requires improvement We were brought in by ambulance and seen by a doctor within around 10 minutes. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. You can search by name or top speciality. Our rating of caring was good overall. If you need sub-specialty input, you will then be referred to different specialties. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. 3 December 2014. Who has Care Opinion told about this story? These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. aec russells hall hospital. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Dudley Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. I visited out of hours yesterday after phoning 111 and being advised to. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Tell us what was good and what could be improved, say thanks or call for change They really invested time in me and understanding me. Inadequate Our rating of services stayed the same. the service isn't performing as well as it should and we have told the service how it must improve. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! You can search by name or top speciality. There are a number of areas of good practice in the trust, which should be encouraged. I then come down with a pneumonia on my chest. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. We are continuing to monitor progress against these. With his familys legacy gift, this vision will become a reality, said Peace. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. The trust employs around 4,147 whole time equivalent staff (WTE). As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. Rowley Regis, The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes.