arhaus customer service complaints

and didn't hear for a week, so I called him back again. The prices are very competitive and the staff is stellar! Arhaus Sofa Review: Are Arhaus Couches Worth It? - Modern Castle The Palmer bedroom set we purchased looks great and very impressed with the quality. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Arhaus' customer service is definitely lacking. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Long wait . Daniella Bruzzone - Design Consultant - Arhaus | LinkedIn I am so thrilled with the guidance I received from Them. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Would definately recommend the store and their delivery again! Sign up for promotions, decorating tips and more from our team. Can I purchase or redeem an Arhaus Gift Card online? Customer complaints are pieces of negative feedback about a company's product, service, or support experience. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Hudson, OH. I am by nature indecisive and Cheryl made my decisions effortless. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. We bought large amounts of furniture from Arhous. I bought chairs over 9 months ago. After several emails and phone calls over a two-week period, I still do not have a return label. 51 customer reviews of Arhaus. Anyone can write a Trustpilot review. Kudos to Tracy the designer who helped us. Furniture shopping is an oftentimes tedious and mundane task. We tried every possible method to inflate without, and it just. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Beautiful store with an impressive selection of unique but current furnishings and accessories. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. This store is a hidden gem and a must for shoppers searching for unique home furnishings. How to Handle Customer Complaints [10+ Response Examples] - Tidio Visit your local store today to schedule your complimentary design consultation! Arhaus custom The sales manager, Linda treated me like I was the one at fault. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Create Account Keep me signed in This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Purchased two new pieces for our new apartment. We will definitely be repeat customers. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Verification can help ensure real people write reviews about real companies. No problem with ordering, delivery etc. If you don't want to deal with headaches, order everything online!! Love the furniture but pretty bad customer service. No problem -- they were sending a new cover. Instructions to log into the Arhaus credit card account. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. They are liars, don't live up to their commitments, and are rude. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 The sales staff is very helpful and non-judgmental (snobby). Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Most of our products and custom options are available online, however not all pieces are shown. I sent a request for a second shipping label. She is amazing!!!! Furnished almost our entire house and the quality of the furniture is amazing. I ordered Thanksgiving dishes first week in September. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. I emphatically recommend that you shop elsewhere. Highly recommend Arhaus as a very good store with beautiful merchandise. Arhaus Furniture Review - Must Read This Before Buying I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Find out how we combat fake reviews. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. Full-Time. We furnished our dinning room, formal living room and family room furniture at Arhaus. Some links on Slumber Search are referral links. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. You have helped in making my condo more of a home! To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. It came out absolutely beautiful. Have bought several pieces in the past, but never again. All quality and service has been phenomenal. Great experience. Unfortunately, their quality control leaves a lot to be desired. Do you ship to Canada or other international destinations? I'm giving this 3 stars because I had both good and bad experiences in this store. Can I request delivery on a Saturday or Sunday? Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. Well it is now October 4th and I'm yet to hear back or have my issues resolved. I never received any paperwork from them confirming my purchase. Debra Cleare helped us with bedroom furniture, accessories and tables. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. We are talking about approx 1k on an order of over 20k. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. He has been to our home and helped picked out pieces for the space we have. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. And, the little details are a big reminder that a real person created something special just for you. My chairs also came in less than 1 week in perfect condition! We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Had a very helpful designer who gave us numerous options and ideas. work. This site's sole purpose is to help you make the decision faster and with more peace of mind. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Love coming here! The deliveries went smoothly and my purchases arrived quickly. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. They have gorgeous unique quality pieces at affordable prices. 4. The delivery process was painful and required baby sitting. I love the products in this store. Is Arhaus an environmentally conscious company? Your experience can help others make better choices. Arhaus Furniture "customer service" Reviews | Glassdoor It was not listed "AS IS" so I expect all parts to come with it. I love this store! I was not told this at order time. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp What do we find? Where can I find more information about my Arhaus Credit Card account? How am I supposed to do that myself? The. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. David approached us and I have to say we are so happy he did. Not to mention terrible quality. Great customer service. I did so, and they sent a third party furniture repair company. The store manager Shamika Haynes is awesome. We purchased 2 dining table end chairs in Feb 2021. Digital Art Director Job in Hudson, OH at Arhaus Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. May all benefit! They refunded Le the wrong amount and sent a bill! On another point the art we have received couldn't have been better packaged and the delivery was great. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. How can I check on the status of my order? It was a custom piece so it took quite some time to come in (which was expected). Start with a fabric or finish swatch to ensure the perfect choice. Never recommend to anyone. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Return Policy: 14-60 Days With Restrictions. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. We make every effort to display the colors of our products accurately on the website. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. The furniture and accessories really fits with our collective tastes. Arhaus don't manufacture their . My experience here was terrible. We expect to keep finding more of what we love at Arhaus. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Can I make a payment on my Arhaus Credit Card at a store location or online? The aesthetics of Arhaus is simply beautiful. We will work with you to resolve the issue to your satisfaction. The cushions didnt last 18 months. I ordered same table 16 weeks ago, and still no set delivery date! Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. I spend about $5k to purchase the patio furniture last December. A The phone number for Arhaus is: (913) 663-0250. We spent close to $75k at this store and purchased their warranty on the furniture. The moment we walked in we knew this store fit our style. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. They have moved my delivery date multiple times and can not commit to anything. We have since been back to order additional items. Transferred to representative who can't help or is wrong. We had wonderful service and design consultation thanks to Rebecca Scott. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. I will continue to work with her on future projects. What a beautiful store! The space has a large open floor plan and I didn't know where to even begin. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Key Responsibilities. They told me they dont cover surface issues, are you kidding me? In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. This is total crap. Now I just call her at Arhaus and tell her what I want. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. 4,200,070 reviews on ConsumerAffairs are verified. It was also replaced and the 3rd one also had an off color board. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. Daniel Mar has a great eye for color and space. Coffee table arrived after extended wait with large black streaks all over it. So we decided to check out Arhaus at UTC in La Jolla. Just. They were delivered yesterday, and three out of the six had scratch marks on the legs. We picked the furniture, then we picked the material. So the took them back and reordered the two chairs. Not worth it, they dont stand by warranty. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period.