can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. You can book an appointment with one of our local experts. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. If it doesn't work, check your box is connected to your Hub and the broadband's working, then try again, If you can, connect your TV box to your Hub using an Ethernet cable rather than mini connectors. It means that your TV box isnt connected. The player will now work, If you choose to, you can return these settings to the previous ones after viewing, Untick "Block third-party cookies and site data", This may be on "Remember History". Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. 01-31-2021 08:49 AM. by If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. Please try again later. Our #1 Recommended VPN Get ExpressVPN 30-day money-back guarantee Try logging out of the app and then logging back in again. We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. Only the account holders BT ID can be used to log in to the app and online player. As a precaution, you need to wait at least 15 minutes before you try to log on again. Your TV will need to be HD ready also. Before looking for your error code, why not try our TV and Sport help tool? You just need to log in using your BT ID. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. If you're not sure which input option to use, test each one by one. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. Your settings should now match the picture shown below, Make sure cookies aren't blocked (as shown in the picture below), Under History, select Use custom settings for history from the drop-down menu, Put a tick in the Accept cookies from websites option, Select 'Always' from the 'Accept third-party cookies drop-down menu, Select the Accept option under 'First-party Cookies' and 'Third-party Cookies'. 03-07-2020 You can change each registered device once every 30 days. If your error code has a dash, for example BTP-302, don't forget to include this too. Try these steps to fix the issue: Step 1 Please check your WiFi or mobile connection then try again. For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. This way, it's impossible for your ISP or the streaming service to trace your location. Check the connection between your Hub and TV box. To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. Please click here to open the "Fixing BT error codes" page. How can I watch BT Sport with EE? If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. Go back to: What can we help with? These errors appear when you're trying to watch a video or channel in the BT Sport app. Try closing the app and opening it again. You can change each registered device once every 30 days. ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 You can download updates to the BT Sport App from: The new BT Sport help tool is available to all sport customers. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. ER19. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try fully restarting the app, then attempting the action again, Try refreshing the page and attempting the action again, Try entering your details again. VC081 means a non specific error occurred with your internet connection when trying to play video. 05-10-2021 NCE-001 error code Look out for an email containing an activation link that you need to click. 0 Ratings BT's "help" claims that neither of these errors exists! This means your BT ID login details were invalid. This means you can stream and watch two different, or the same stream, on two different devices. This error code is most likely caused by your browser's cookie settings. If you don't have an error code, there's a list of other problems below, with help on how to fix them. Log out of the app, then log back in with new user details. If you need a reminder of your username or password, please use the links provide, You get this message if you've tried to log on to the online player more than three times using the wrong username, password or both. This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. REALLY ANNOYED AS IVE JUST SIGNED UP FOR BT BROADBAND/BT TV/NOW TV(FOR SKY SPORTS) FULL PACKAGE FOR FOOTY FOR 74 A MONTH!!!! Ask other users of the same connection to stop downloading large files, If your device is capable, try connecting using an Ethernet cable, Try checking mobile coverage on your mobile provider's website, Close or uninstall other apps that are running on your device. If youre using the app on iOS or Android: If this doesnt work, try closing your browser down and loading on a new browser session. Simply click the link below and give it a go. Check your box is connected to your network. Press the. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. VPN hides the true location of the IP address you're using, so the IP address it's supplying you with could originate outside of the UK or EU. MP089, MP080, MP201, MP202, MP203, MP204, MP205, MP206, MP207, MP208, MP209, MP210, MP211, MP212, MP213, MP214, MP215, MP216, MP217, MP218, MP219, MP220, MP221, MP222, MP223, MP224, MP225, MP226, MP227, MP228, MP229, MP230, MP231, MP232, MP233, MP234, MP235, MP236, MP237, MP238, MP239, MP240, MP241, MP242, MP243, MP244, MP245, MP246, MP247, MP248, MP249, MP250, MP251, MP252, MP253, MP254, MP255, MP256, MP257, MP258, MP259, MP260, MP261, MP262, MP263, MP264, MP265, MP266, MP267, MP268, MP269, MP270, MP271, MP272, MP273, MP274, MP275, MP277, MP278, MP279, MP280, MP281, MP282, MP283, MP284, MP285, MP286, MP287, MP288, MP289, MP290, MP291, MP292, MP293, MP294, MP295, MP296, MP297, MP298, MP299, MP300, MP301, MP302, MP303, MP304, MP305, MP307, MP308, MP309, MP310, MP311, MP312, MP313, MP314, MP315, MP317, MP316, MP081, MP082, MP098, MP087, MP088, MP099, MP997, MP996, MP901, MP902, MP903, MP906, MP907, MP908, MP910, MP911, MP914, MP932, MP915, MP916, MP927, MP929, MP930, MP937, MP938, MP917, MP919, MP921, MP925, MP999, MP100, MP101, MP103, MN004, MN007, MN008, MN009, MB901, MB907, MB910, MB915, MB927, MB921, MB923, MB999, MB929, MB001, MG104, ME105, ME106, ME107, ME110, ME111, ME112, ME113, ME114, ME115, ME116, ME117, ME123, ME124, ME125, ME126, ME101, ME120, ME102, ME103, ME122, ME121, ME100, ME001, ME015, ME915, ME999, ME118, ME119, MF029, MF030, MF032, MF033, MF036, MF024, MF151, MF060, MF062, MF025, MF026, MF027, MF067, MF020, MF021, MF023, MF090, MF091, MG429, MG500, MG106, MG101, MG102, MG111, MG104, MG401, MG112, MG113, MG114, MG115, MG116, MG117, MH103, MH114, MH111, MH112, MH105, MH106, MH107, MH108, MH110, MJ921, MJ999, MK001, MK002, MK003, MK004, MK006, MK025, MK020, MK021, MK022, MK023, MK024, MK007, MK005, MK026, MK027, MK915, MK916, MK999, MM001, MO001, MO001, MO002, MO003, MO004, MO005, MO006, MO007, MO008, MO009, MO010, MO011, MO012, MO013, MO014, MO015, MO016, MO017, MO018, MO019, MO020, MO021, MO022, MO023, MO024, MO025, MO026, MO027, MO028, MO029, MO030, MO031, MO032, MO033, MO034, MO035, MO036, MO037, MO038, MY124, MY127, MY128, MY126, MY131, MY132, MY133, MP105, ME150, ME151, ME152, ME153, ME154, ME155, ME156, ME160, ME161, ME162, ME163, MH123, MH124, MH125, MH126, MH127, MH128, MH129, ME139, ME140, ME141, MF085, ME132, ME134, ME136, ME137, MP101, MP102, MB011, MB012, MB013, MJ102, MJ103, MJ106, MJ104, MJ105, MJ112, MJ113, MJ113, MJ113, MJ114, MJ117, MJ115, MJ116, MP105, MO052, MO053, MN010, MN011, MN012, MN013, MN014, MN015, MN016, MF100, MF101, MJ940, ME003, ME004, ME005, ME008, ME007, ME008, ME014, MF041, MF042, MF043, MF044, MF046, MF070, MF047, MF050, MF040, MF061, MF069, MF080, MF081, MJ001, ME013, MK010, MK011, MK012, MK013, MK014, MK015, MK016, MK017, MK018, MK019, MY130, MY135, MY136, MY137, MF086, MF087, ME130, ME131, ME133, ME135, ME138, ME142, MH050, MF063. It works and I can now watch two matches at once, which was my ultimate goal. IPC6001, IPC6002, IPC6003, IPC6004, IPC6005, IPC6006, IPC6007, IPC6008, IPC6010, IPC6013, IPC6014, IPC6015, IPC6018, IPC6019, IPC6020, IPC6021, IPC6022, IPC6024, IPC6025, IPC6026, IPC6027, IPC6029, IPC6038, IPC6039, IPC6040, IPC6041, IPC6042. If you still see the error message then try restarting your equipment by following these steps: Check your software version is up to date. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. Help and support BT Sport Why have I been told that I haven't activated BT Sport on my account yet? To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. Your device user guide will show you how to do this. You can fix that problem by using a VPN. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. If you can't remember all your log in details you'll find links on the page to follow. What URL is in the address bar when you're seeing that message? If you've followed the steps above and you're still seeing this error message appear, you'll need to call us as there may be a problem with your account: Step 5 It's easy to fix, simply stop the content before you close your browser. If you click "Don't Allow" but still want to cast, you will need to go to the BT Sport in your device Settings and switch the permission on. If this hasnt fixed your problem, BT customers canclick here to chat with us >", on We recommend that you try uninstalling any data compression apps you have on your device. Youll need to disconnect your device from any external display to continue using the app. If you're watching BT TV and your TV screen goes pink, your HDMI cable may not be plugged in correctly. These will help you reset your your details so you can log on to the BT Sport online player again. I'm getting this too. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. When things go wrong, it can quickly get you up and running again. BT Sport can only be streamed in the UK and EU. Get advice on how to fix error codes in the BT Sport app. If you need the link to do this, it's: www.bt.com/mybt>. Restart the app to ensure the settings have been saved. I have just purchased a IPad Air and was trying to watch the BT sports app to find that it shows an error code VC086. To fix these errors, you'll need to perform a reset using either the buttons on the box, or the menus. SPE 160 and other models of loaders. Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service. Youll see this error when youre trying to set your marketing message preferences, either during first-time set up, or via the settings page. An Error Code has appeared on the BT Sport App, what should I do? If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page >. Try fully restarting the app, then trying the action again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. This error message is displayed if you have the TV box which doesn't have recording capabilities. You need to download the latest version of Javascript online. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. This means that your device's location services aren't enabled for the BT TV App. 18h44, on This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. motor/ limit switch 2 not connected. This will give you the chance to use the links on the page to either reset or get a reminder of your details. If youve just re-added BT Sport in the last month and youre getting error code ID001go to: bt.com/eesport to reactivate your account youll need to do this on your mobile, or text SPORT to 150 on your EE phone to add BT Sport to your account. If you get this error, make sure that your TV box is connected to the internet. You'll be locked out for 15 minutes after three failed attempts. If it doesn't work, it could be a fault with your TV or your box. This happens if you're trying to watch more than two streams at the same time. on You'll not be able to watch any BT Sport online content if you have certain cookie restrictions. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. Make sure youve enabled location services for the BT TV App in your device settings. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. click here to visit the BT Sport App error message page >, just click here to place an order for BT Sport >, Here's how to add an account on My BT for BT Sport, Check our service status page (click on the 'TV' tab) to see if there are any known problems affecting the BT Sport service, Check your internet connection by trying to watch a video on YouTube. If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. 13-08-2021 GD101, GD102, GD103, GD104, GD105, GD106, GD107, GD108, GD109, GD110, GD111, GD112, GD113, GD114, GD115, GD116, GD118, GD119, GD120, GD121, GD122, GD123, GD124, GD125, GD126, GD127, GD129, GD130, GD131, GD132, GD133, GD134, GD135, GD136, GD137, GD128, GD003, GD138, GD139. Now generate a new connection code on your box by pressing 'Connect Device' again. Only the best USA VPN can mask your actual IP address and replaces it with a UK IP address. Try closing and reopening the web browser. If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. Youll need to disconnect your device from any external display to continue using the app. What do the BT TV error codes mean? If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? 1. set your TV to the correct HDMI input (the HDMI port your Apple TV is plugged into) 2. access your Apple TV app as normal on your iPhone or iPad. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. I can't seem to get this working? 15-08-2020 If the channel you were having problems with was in Ultra HD or HD, you can also try tuning to the standard definition equivalent. Do this by disconnecting the power supplies. im getting the same error code ID106 in my now tv BT Sports app. Please try again after 15 minutes. Before looking for your error code, why not try our TV and Sport help tool? Try fully restarting the app, then attempting the action again. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024, Restart your TV and when the TV turns back on, restart your TV box, Remove then re-insert your HDMI cable from both ends at your box and TV, or AV Amplifier if you are using one, If you have a SMART TV please make sure that the TV software is up to date, If youre connecting via an HDMI switch or AV amplifier make sure that the software for this is up to date. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. This provides a more reliable connection. limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. 16h53, I'm getting both these error codes at different times when attempting to watch BT sport on a laptop. 04-02-2021 You need to ensure you've set up your BT ID: Step 2 HD channels need to be viewed with an HDMI cable, On the app - Close down any other app you have running then try uninstalling and reinstalling the app, On the web player - Restart your browser or try using a different browser. Please try again later, We cannot identify your location. Error VC011 may also occur if you use data compression apps. You will now be able to cast BT Sport live streams to your TV. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. For example, BTP-302 Got a BT Email error code ? Please check and try again. Have not been able to watch on my laptop for the last week or so and have to cast the matches from my phone to TV via Chromecast. I've asked the lead dev for that app to see if he has any ideas. It may take a little while for our systems to catch up after you have placed an order for BT Sport, so you could see the screen below when you first log in. If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. Simply click the link below and give it a go. Please be patient and try the BT Sport app again shortly. 14h07, on This error code relates to the enhanced video player. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. 03-07-2020 10-04-2021 This happens because of an issue with your internet connection. Close any other apps you have open, then re-start the app. 12h42, Welcome to the Community and thank you for posting. on Follow these steps to try and fix these BT TV errors: You'll get this error code when there's a problem with playing a title. answer your security question on the web page that opens 8 enter your BT ID username (your email address) and password 9 a message will confirm your BT ID is now set up and ready to use 10 download the BT Sport app in your device's app store and log in using your BT ID username and password to start watching How do I set up discovery+? If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isnt active on your account. Simply click the link below and give it a go. Remember, you can always change your settings back after youve finished using the BT sport online player. Or, you can order for Sky and Talk Talk TV. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. 04-02-2021 20h51. There may be a delay with your BT Sport subscription activating after set-up. How can I watch the BT Sport app on multiple devices? This may require you to log in or accept terms. I am getting these too. The search will only display results if you enter a valid search term. The BT Sport online player uses cookies to enable a high quality viewing experience. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. 15-08-2020 Get help with logging in to your BT email account and tips on fixing common log-in problems. 04-04-2021 Error Code VC010: You're running more than two streams on more than two different devices. 12-08-2021 If you're within the EU but still being blocked: Make sure you're not using any VPN software on your device. Press the Help button, then the numbers 7 2 0 and then press OK. Now scroll through the different input options until you reach the correct input channel. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try entering your details again. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. NCE-001 error code Please click the link below to get started: Order BT Sport with a BT Broadband, TV or mobile package. Every time I try to log in, error code ID1006 shows up on my phone and ID106 on my smart tv. If you still see the error message then try restarting your equipment: Follow these steps to try and fix these YVM errors: You'll need to connect your TV box to your TV using an HDMI cable. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. Enjoy BT Sport anywhere with ExpressVPN. Make sure youve enabled location services for the BT TV App in your device settings. You get this because when you were watching earlier you didn't close the browser. ): create your sports club defining member players, manage their stats or money balances, save a match result list, create teams automatically based on player stats & abilities, etc. Click on My BT in the on-screen message and well help you to complete the process. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. This is a problem with the player, which is causing issues for the programme youre trying to watch. If this is the case, you'll need to speak to EE directly: These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. BT Sport Expert on 04-02-2021 17h00 11,187 Views Message 2 of 24 Re: Error codes VC526 and VC081 VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. Why can't BT's "help" feature tell me this information? Close the app and re-start or re-install the app. I have a problem with my BT Sport App on a smartphone or tablet. Enter error code You should enter the code exactly as it's shown. This error message will show on Apple iOS devices. If this doesn't work, uninstall the app and reinstall it again. Things are constantly changing, and unfortunately the help site team are always the last to be told. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. More options As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. This means that an issue with your internet connection is interfering with the pairing process. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. Find out how to fix your email error code Need more help? Now retry the service to see if you still get an error, If you still get the error make sure the On Demand players are up to date. If you don't have a BT ID yet, you can create one now > All you need is an email address and your account number, which you'll find at the top of your latest bill. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. ML001, ML002, ML004, ML005, ML006, ML007, ML008, ML009, ML010, ML011, ML012, ML013, ML014, ML015, ML016, ML017, ML018, ML019, ML020, ML021, ML022, ML023, ML024, ML025, ML026, ML027, ML028, ML029, ML030, ML999, ML003. on 12-08-2021 The player should now work, In 'Website tracking', deselect 'Prevent cross-site tracking, In 'Cookies and website data', deselect Block all cookies, Close the menu, and then refresh the page. Before looking for your error code, why not try our TV help tool? You'll need to delete the download and try again. The new BT Sport help tool is available to all sport customers. This error means that you need to download the app from the Amazon app store,and not from Google Play. 13-08-2021 Try it again, or check your 'Network Settings' and the download should start again by itself. Please check your connection and try again. You can use this BT ID to log in to the BT Sport app about 10-15 minutes after sign-up. Instead you'll receive an email from BT with instructions to link the BT Sport app to your existing account. Please click the link below to get started: Can I watch BT Sport in more than one room? Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. Simply click the link below and give it a go. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. For 25 a month, you get access to BT Sport channels via the BT Sport app or web player. This happens because of an issue with your internet connection. If you think you've successfully set up your BT ID, try logging in to the BT Sport app. A free (Lite) version of this app is also . If this doesn't work, try uninstalling the app and downloading it again>. Facebook Twitter LinkedIn If your device falls into one of these categories, youll need to try a different one. Solving playback issues. Check your wi-fi connection, re-start the app and re-try. You can find Settings in the main menu of the BT Sport app. If you'd like to look up the code, please type the full error code in the box below. Please exit the enhanced player and try again. Clarify math equations Wait for ten seconds and then reconnect the Hub and modem. Step 4 These errors appear when you're trying to watch a video or channel in the BT Sport app. You'll know that your box has restarted when you see 'Hello' on the front panel followed by 'Please wait'.