She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. Listen to this weeks podcast to hear sourcing methods from a seller! So, that explains the different labels and (possibly) the Fragile stickers. E bay in many cases are making more profit than the sellers. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Either way eBay will make sure the buyer gets their money back right or wrong. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Here are some of the most common ways eBay sellers are scammed. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. All such complaints from sellers are simply ignored, as profit takes precedence over reason. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". She got her full refund back and kept the ring! For things like graphics cards your best bet is to sell locally, all cash. I also ask if you have me mixed up with another seller you've purchased from recently. . He sent photo of item receivedit is not the item i sent. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. eBay somehow refunded the buyer automatically when the return was delivered. But at least it was worth somewhat close to what the item I sent them was worth. Paid a tailor 4.50 repaired it and sent back with DPD signed for. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Buyer wants to return, says i sent wrong item : r/Ebay Item compatibility is buyer s responsibility. Someone did this to me a few months ago. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Only first-class mail can be certified. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Solved: Buyer claims an authentic item fake - PayPal Community QUOTE eBay is very aware that scams occur on the website. If they do then you have to either refund or call eBay and try to make your case. I'll have to ask her what she sees different because I know it's the same. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Buyer pretended the item/ring was not as listed. The buyer could be lying. Otherwise, you can also restart the laptop just by pressing the power button. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 1.6K 17K views 1 year ago Every so often mistakes will happen. It is a site to get quality at the best price and sometimes I make 50 cents. I think most first-time eBay buyers create their account the same day they place their first order. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Am I supposed to follow up with Royal Mail or it is now his responsibility? eBay are only concerned with issues that affect their own profit margins. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. Buyer Protection - Mercari: Your Marketplace Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. As you say, I would explain to the buyer that different computers and devices show colours differently. Cases Policy - Our House Rules | Etsy To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. That's why I thought maybe they mislabeled. Poshmark Listing Not Found After Purchase - The-keratin.de Am I protected against negative feedback in this scenario? Stockholm syndrome - Wikipedia Unfortunately for you, the item is a replica of the one you sent. Other platforms I never had a problem with over 6 years. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Things like this happen. I did all of this. Im concerned this is a scam. Theres no possible way I sent the wrong item so hes trying to scam me. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Then find one of the facebook groups for sharing scammy ebay users and share his username. What happens on eBay when a buyer lies saying that they - Quora Cause his photo shows a like kind of item but not the brand or pattern I sent. Copy and save both forms before submitting them. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Explain that you used a box, not an envelope, if that is the case. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. But the fact that she specifically took a photo of the top tells me it was meant for me. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! I have been talking to someone with same story Im trying to buy a car. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. The buyer has since responded and accepted that it was delivered somewherebut not to him. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. So Im hoping he doesnt return anything. This scam is a new twist on the offer of overpayment. As seller, here are a few things you can consider before selling to buyer with little or no feedback. What To Do if You're Billed for Things You Never Got, or You Get Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. The one I received is as per the photo. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Ebay going to shit with scammers abusing the money back guarantee. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Always think like a big retailer. They needed his phone number but I did not have it. "That picture shows different items rather than what I sent. I sold an item for $55 and they sent a return saying I didnt send the right item. I guess it depends on whether the item they are sending back is worth paying the shipping on. Then maybe they won't send it back and you won't have to refund. Do not do that. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Supervisor told me to hold up on Police report and wait for UPS to step in. The buyer then tried to repeat that same scam several times. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I have no idea how to get on the phone with a live human being? It was already on the way. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I'm not sure if Canada Post would put those on there?? Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Its unfair they side with the buyers all the time. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. You would want your copy to be short and engaging, informative but not stiff. I know they will get their refund, but should I inquire at all? I manufacture them myself and sell for only one price. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Copyright 1995-2023 eBay Inc. All Rights Reserved. 05:49 AM. Contact postmaster and file mail fraud. Ebay claimed that the item was in "different condition". Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Do I have to go ahead and refund no matter the circumstance? If he ghosts you, you scared off a scammer. You can chat with other sellers about anything to do with running a business on eBay. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). 26-05-2020 Then gets mixed up on which item was wrong. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls USPS. So eBay accepted the return. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Could you explain a bit what steps you take when shipping? shot goods Gilas Pilipinas Full Sublimation Jersey Same thing just happened to me and I was able to keep the earning. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. 26-05-2020 - edited Need advice, accidentally sent wrong item to buyers : r/vinted - reddit Disputing the chargeback can take a lot of time and hassle on your behalf. I have sent the item you ordered to the address on file with ebay. Honest mistakes happen. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. A buyer happily purchases your item. on Attached is a picture of a side buckle and the package with address label. 26-05-2020 1. I'll go over how it happened, what I did to fix it, and how you can. I asked the buyer if the package he received was damaged or opened. A little detective work might find the answer. Copyright 1995-2023 eBay Inc. All Rights Reserved. Privacy Policy. I wanted to get some advice before I contacted, but I had planned to, yes. $15 each. If you play nice, they will just tell you that it's too bad and part of business. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay What's the tracking number? What should I do? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Common eBay Scams: How to Spot and Avoid them - Comparitech It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Or just take back the item. Keep choosing to the end, then scroll down and your contact options will be at the bottom. Those labels are a lot bigger and I never cut them to a smaller size. How Long Does A Missing Mail Search TakeIt was a priority mail over I did buy the shipping label through ebay. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I had a customer contacted me that the item was damaged in transit. 4) Request return shipping label credit as buyer made false claim. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Theyll tell you to file a report with the police and then wash their hands of the matter. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. No they dont. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Omg I JUST heard that same story!!!! Solved: Buyer says I sent wrong item, is it a scam or was - eBay Law Regarding Receiving a Shipment That Was Not Ordered I dont understand why he thought that she wouldnt notice? These are both things ebay phone reps suggest. NO Cash Refund for wrong purchased items. So we repaired and return an annoyed customer but couldnt do anything about it. If you find an item on eBay that you think is fraudulent, report the listing directly. They may even provide photos of the broken item. Report a buyer if you think they have acted illegally or fraudulently here. but it is really suspect that they created their eBay account the day they ordered my item. How to handle a return request as a seller | eBay Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. 06:44 AM The item could have gotten mixed up during a customs check? I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. There is undisclosed damage to the item. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I've never owned/sold a necklace like that. The other thing that is suspect is their account was created the day they ordered the item. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. 04:28 PM. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Yup pretty much. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Thanks for the policy violation on your part eBay. I lost my appeal. Phone eBay and they said I should have tried harder. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Tune into our last eBay for Business podcast episode of 2022! Some are targeted at buyers, others at sellers. Accept it and issue return label. FedEx. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. As per the returns policy you are within your rights to refuse it. I sent a seller an offer on an item and she accepted. If the package was mixed up, it would have happened there. Report the buyer. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Good for you. Returns, missing items, and refunds for buyers | eBay I sold 4 of the same items. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I had to help my mom submit a dispute through eBay, as a buyer. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. But I would like to reach more buyers. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I Sent An Ebay Buyer The Wrong Item - YouTube I just wanted someone else to take a look at the photos and tell me what they thought. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . They have no reason to create one earlier. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Solved: Buyer says I sent the wrong item but the photo loo - The Is eBay likely to refund the buyer? Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Example: The listing said "new," but the item was clearly used. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. To get a refund from USPS, your eBay buyer can: Submit an e-form. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. The thing to remember is that these slip up were t. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are.