I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Buy Sukhinders Book! WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. StubHub How to Contact StubHub: Customer Service for Buyers and Sellers Search through past posts using the search bar at the top of the forum page. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebStubHub has 21 current employee profiles, including Founder Eric Baker. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. How do I get my tickets back if they didn't sell? To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. stubhub inc. Find contact information here. All Rights Reserved. Its possible that someone with an identical problem has posted for help before. WebNYC Flagship Office - Stubhub. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Events Parking. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. About us : StubHub StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. The Utah-based firm announced on LinkedIn it Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. 199 Fremont Street, Floor 4. Buy sports, concert and theater tickets on StubHub! StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. In 2017, eBay enabled $88 billion of gross merchandise volume. It was time for me to choose possibility once again. The more I learned about StubHub, the more excited I became. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Enjoy! StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. We would be the company acquired, not the ones doing the acquiring. Sukhinder Singh Cassidy Named President of StubHub If you buy through links on our site, we may earn a commission. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Personally, though, I found it disappointing. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. We give them a time frame to offer WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Office It's often the quickest way to sort something out. 4 if you have questions about listing tickets. Alternatively, you can send us an email at Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? StubHub is an eBay company (EBAY). Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Pro tip: Each number appears to go to a different department. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Within nine months of my arrival at StubHub, thats exactly what happened. 1412 Broadway, New York, 10018, USA. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Contact Us - Questions or Comments / Quicklees % of people told us that this article helped them. The implications for my own role at StubHub were uncertain. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Open our virtual assistant, click on "Contact WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHub was a brand I knew and loved. San Francisco, CA 94105 USA. In 2015, eBay enabled $82 billion of gross merchandise volume. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. 2 if you have questions about buying tickets. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. StubHub will refund your money if an event is cancelled or moved. Eric Baker Founder. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. If a crisis like this had hit us earlier, wed have been in better shape to weather it. AtStubHub, our mission is simple: help fans find fun. To provide a deeper support system beyond grants, we lend our Built In is the online community for startups and tech companies. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. StubHub Email Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. WebGet in touch with us today! Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. StubHub - Wikipedia Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. StubHub - Elliott Report WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. This was not just bigit was unprecedented. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. WebStubHub is an American ticket exchange and resale company. Will His AI Plans Be Any Different? Read on to get the help you need to contact StubHub. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt wikiHow is where trusted research and expert knowledge come together. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. StubHub gets a lot activity from users on Facebook than it does on Twitter. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. StubHub If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Buy sports, concert and theatre tickets on StubHub! Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Corporate Phone Number: 1-415-222-8400. StubHub Corporate Office Headquarters I live in Singapore where the StubHub app is not avail. In March, the entertainment industry crashed. Thanks to all authors for creating a page that has been read 52,013 times. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Give us a call if you need help with something urgent. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Joel Santirso Senior Product Manager. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Evaluating all of these factors, I agreed to join the company. Being OK With Spectacular Failure. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Check out, All tip submissions are carefully reviewed before being published. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Then came the coconut, an event none of us could have predicted. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. To subscribe, click on the button below and copy the URL into an RSS reader. 2697 Lakeville Rd. customersupportuk@stubhub.co.uk. This article has been viewed 52,013 times. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. StubHub Inc - Company Profile and News - Bloomberg Markets This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. Cons StubHub Musk Made a Mess at Twitter. We use cookies to make wikiHow great. Lots of answers to questions are in our FAQ. Oscar Ferruz Director of Supply, Primary and Operations. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. His digital chapbook, The Internet, was also published in TL;DR Magazine. Enjoying This Built In Excerpt? Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Being OK With Spectacular Failure. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Joo Almeida D'Ea Head of Integration Office. NYC Flagship Office - Stubhub. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. She has a successful track record scaling and growing businesses internationally. contact StubHub StubHub is an eBay company (NASDAQ: EBAY). After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Luckily, weve compiled (and tested!) Our RSS feed includes all eBay news articles published on this website. Founded in 2,000 and with presence in over 40 Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Email Address. StubHub Corporate Office - FairShake In February of 2020, we sold StubHub for $4 billion. Stubhub serves customers worldwide. Personally, though, I found it disappointing. Call 1-866-788-2482. The contact number is only for US and Canada. We'll do our best to get back to you in the next 24 hours. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Alternatively, We'll do our best to get back to you in the next 24 StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Ticketbis makes it easy for users to attend events all over the world. StubHub I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Come join us to plan your next live event experience! UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. How do I ask Stub Hub to list an event for which I have tickets? StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Picking up your tickets at one of our Last Minute Service Centres? Surviving wasnt easy. StubHub Corporate Company Profile | Management and I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Personally, though, I found it disappointing. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce.