Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. Why are tickets cheaper on StubHub than Ticketmaster? - Quora Can I sell tickets from Ticketmaster non eligible for resale? The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. Please consider making a one-time contribution to Vox today. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). The website allows you to ask questions from other users in their community and get easier solutions. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. (Meanwhile his employees make an average of around $24,000 a year). Obviously, were used to paying fees anytime we buy tickets online. Customer service all the way to your seat, 2000-2022 StubHub. 1. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Even for the buyer, searching and doing other movements on their website comes without any charges. Now its all about Trump. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. And the events whose tickets can be ordered will be marked on the calendar of the website. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. In most cases, tickets aren't issued until 24 hours before the event. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Solved: Can I sell tickets from Ticketmaster non eligible - StubHub If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Comprehensive event search feature. Resale Help - Ticketmaster Help One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. You can enter the barcode of the ticket for them to get a hold of the important details. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. We want to hear from you. These two companies often offer tickets for the same events. Then, set a suitable price for your tickets. Not because they were considered predatorily high, or the product of an old-school monopoly getting away with whatever business practices it likes. However, each of the services comes with its own distinct advantages. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . Although the platform or legally, the main reason for buying from StubHub is to buy the tickets at lower rates. discussing Ticketmasters Verified Fan program. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Hi! Save my name, email, and website in this browser for the next time I comment. "Many more fans will now have. Ability to narrow search parameters with advanced filtering. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. }, + nine = sixteen .hide-if-no-js { Why can't I sell my tickets through my Ticketmaster account? Phone support during select hours on weekdays and weekends. Both of these online ticket venues have excellent customer support options and large numbers of available seats for a variety of venues. Social media is another potential landmine for fans, Gray said. Imagine, you got a ticket for your favorite artists concert but because of some reason, you cannot attend it. StubHub - Wikipedia Try pm'ing a mod at stubhub.community to hopefully get a faster response. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Hello Im also facing a similar issue, the event is in the next three days and I sent you a private message with the details. Vivid Seats vs StubHub vs SeatGeek 2023 Update - Tickets to Concerts 7 best ticket site alternatives to Ticketmaster. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. Both TicketMaster and StubHub have proprietary applications. Will you support Voxs explanatory journalism? Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. You can also contribute via. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. The event is today and I still don't have my tickets : StubHub There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. To put it in short, Ticketmaster has a website that is easy to use. The findings raise questions for whether consumers have a right to full price disclosure up front. . Its supposed to be challenging. As if the way that art challenges us is by testing our abilities to make purchases on a monoliths poorly designed website. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. If available, select the ticket (s) you want to sell and click Continue. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Its a party over here. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. Which among the two has an easier user interface and is easy to handle? Today, both ticket brokers serve as primary ticket resellers and dealers for those who want to buy sporting event and concert tickets without visiting a box office. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. These are asking prices, not necessarily what fans are paying to score a seat. For Ticketmaster, the biggest selling point is a flexible return policy. Oops. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. For more information, please see our If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. Select the seats and have a look at all the other important details. Tickets can be delivered to your home by mail. By clicking on "Pricing Details," you can see a full breakdown of ticket costs and different fees. A-List Members gain access to the best seats and the lowest prices. Select the date of the event and tap on the option that says Find Tickets. Ticketmaster should be able to confirm this for you. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. Get your tickets delivered to your doorstep or print them out. }, three one = .hide-if-no-js { As an Amazon Associate we earn from qualifying purchases. Stubhub's pricing structure has fewer hidden fees, so you're more likely to get an honest view of what you're paying. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. The Live Nation and Ticketmaster monopoly. * Confirm your ticket transfer. Specify the number of tickets you want to pay for. There are a lot of differences between StubHub and Ticketmaster. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. FanProtect service helps find replacement tickets if something goes amiss. How ticket fees got so bad, and why they won't get better - Vox Top 835 StubHub Reviews - ConsumerAffairs StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. I thought someone was filtering these questions, Im sorry, he said, slightly glaring off-stage. 31 uses today 4-pack ticket deals for over 15% off Score over 15% in Ticketmaster discounts when you book 4-pack tickets for you and your friends. Every sale is final from the moment of purchase. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Refunds can also be requested within 72 hours of purchasing your tickets. [2022]. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Something went wrong. The return policy tends to be much more flexible and easy to use. They also saw that sellers were more likely to set ticket prices at round numberswhich have been shown to be more appealing to consumerswhen they knew that buyers wouldnt see the taxes and fees until the last stage of purchase. Please enter a valid email and try again. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. Having all-in pricing on some platforms and not others is too confusing; it needs to be consistent across the marketplace, Consumer Reports Anna Laitin argued. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. So, it is considered the best competition in front of Ticketmaster. What happens in the case where they claim the venue has restricted transfer and mobile is the only allowed option in. We are changing the way you register and sign-in to the StubHub Community. Alex Murdaugh sentenced to two life terms for murdering his wife and son. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Taylor Swift Eras Tour: Where to get tickets if you didn't get presale Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. Due to the high demand for tickets, the prices can rise to seven skies. So, which of the two is trustworthy? Depending on the venue, StubHub can show you a map of where each ticket's seat is. I think weve already covered that.. Not every ticket includes a facility charge. Ticketmaster announced Thursday afternoon that it has canceled public ticket sale plans for the pop star's upcoming "The Eras Tour," her first since 2018. You may also need to pay taxes whether you purchase from the United States or Canada, but that's typical of any online ticketing service. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Tap Transfer. They use bots and whatnot which is so annoying. [deleted] 4 yr. ago However, it might actually be a fraud. Ive sold a couple pairs of tickets on Stubhub and want to transfer them to the buyer. In addition to that, itll also charge an order processing fee. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. If the transfer function is never turned on, you can ask Ticketmaster if they can deliver the tickets to you in another format (e.g., PDFs, hard tickets in the mail). Hidden-fee users were then more likely to go back and search other ticket listings. Please consider making a one-time contribution to Vox today. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. It hasnt even been five years since Ticketmaster settled a class action lawsuit requiring it to pay out $400 million to more than 50 million ticket buyers who were charged unexplained order processing fees and UPS delivery fees that werent actually spent on anything in particular. Taylor Swift with HAIM and GAYLE. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. Demand for Taylor Swift concert tickets exceeded every expectation, says Liberty Media CEO. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Ticketmaster wont let me transfer tickets. You would transfer the tickets from your Ticketmaster account to the buyer's email address. It allows you to sell the tickets and transfer them to a new owner. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Help us improve this article with your feedback. Tickets for sporting events, concerts, and theater productions. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? The study, co-authored by Tadelis and forthcoming in Marketing Science, set out to better understand how drip pricing affects both the quantity and types of ticket purchases through a large-scale, real-world randomized experiment. In case you do not have a specific event in mind, you can browse by the categories or choose any from the top-selling ones. Ticketmaster seems to be indicating the tickets are non-transferrable. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. New York Knicks Tickets | 2023 NBA Tickets & Schedule - Ticketmaster While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. Please help! ViralTalky's team of content writers regularly helps write high quality content. It has tickets to book online like theatre, family events, sports, concerts, and other events. 01-11-2021 06:36 AM 1 Reply This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. After clicking on every continue option, itll search for the best available tickets according to your criteria. The cheapest prices and best locations vary depending on the event, so it always helps to check both. Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Required fields are marked *. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. Their automated email is useless and they have not got back to me. Stubhub Fees | The Truth About Buyer & Seller Fees | TickPick