Open the Clipper app and select the card you want to set up for Auto-Reload. After we collect payment, we will send you an email confirming this. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. The outside viewing deck does not have reserved seating. What is the difference between a limited-use ticket and a Clipper card? There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. Im so glad that I dont have to go into the office the last two weeks. 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Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Student EasyPass Program Updates | Parking and Transportation Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Clipper card pending passes cash value. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Select Clipper card and follow the instructions to add a card and load value. Thank you! Select "Transit card" and "Add Clipper card". 4 yr. ago. Privacy Policy. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Skip the side navigation menu and go to the main content. Boarding starts 1 hour before your boat is scheduled to leave. Key Clipper information translated to Chinese. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. If you want to change your class of seating, you will need to reach out to our Reservations team. We do allow walk-up day-of guests to purchase tickets if space allows. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. The terminal is located on Alaskan Way at Pier 69. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Yes. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. What happens if my transit benefit order will exceed the $300 cash balance limit? When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Why does adding value to one's Clipper Card online take so long? You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Paper Tickets On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Clipper is a regional transit card that can be used on all transit in the Bay Area. Please have your vaccination card or a photo of it ready in the event you are asked to show it. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Account Management. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Some transit agencies charge fares based on distance or zones. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. We also offer special discounts for children and military personnel. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. See the. Please plan accordingly and allow sufficient time. This page includes protecting your privacy and information retention. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Use your Clipper card on all Bay Area transit systems, including Muni. See full menu. Please visit theUS Homeland Security websitefor more information. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. You can use Clipper cards on all Bay Area transit agencies. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. There's no need to open an app. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. The Google Privacy Policy and Terms of Service apply. But if you tag off, Clipper will return the difference of $6 to your card. What happens if I tag on, but I change my mind? Can I get a Clipper card before I arrive? You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Final boarding is 15 minutes before the scheduled departure time. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. My card/value was blocked due to an expired credit card. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. What if Im having trouble using my Clipper card at a bike share station? Home | Clipper You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. For all other cards on your phone without HVD, value will be available immediately. Check out our sample Victoria Clipper V gift shop menu. Youth 5-18 years old get 50% off with a youth Clipper card. You have up to 6 months to spend down your balance, so you can load the funds. And, to get it back, its an hour on hold, and three to five business days.. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Your 31-day pass becomes active the first time you use it to pay a fare. We will automatically send a declined payment notice to the email address in your Clipper account. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Clipper card says still in progress : r/AskSF Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. If you already have a card, you can choose to set up Auto-Reload when you load value online. Center the card or device over the "Tag Here" graphic on the screen. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. School attendance clipped by new transit passes - Oakland North 2023 Clipper Vacations. Learn more about Clipper START and how to apply here. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. To provide payment, log in to your Clipper account and edit the payment information in My Profile. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Key Clipper information translated to Spanish. A little work up front helps you save money. You will select your seats when making your booking and may choose between the lower or upper deck. Limited-use tickets are not available on phones. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. For more information, please see our When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. A: Your anger is warranted. What if I buy a new 31-day pass before my current pass expires? What does it mean to pick up my value and why do I have to wait to do it? There are no discounts available at the BART vending machines. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Choose your payment method and complete the order. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. We recommend arriving at least one hour before your ferrys departure. Does the balance on Clipper Card ever expire? - Quora Key Clipper information translated to Chinese. Log in to your account to add a Backup Payment method. All guests are welcome to use the top outside viewing deck as desired during our trips. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. What's the difference between cash value and BART high-value discount (HVD) tickets? I'm visiting the Bay Area. View vessel seating chart for San Juan Clipper. All rights reserved. Be sure to review the paper ticket fare chart at the station. For Andriod phones, you may need the move your phone around. Am I reloading this wrong online? 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. The discount is even greater if you add multiple nights! On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you hear two beeps, your value is low. Seniors age 65 and over get62.5% off with a Senior Clipper card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. For account-related Clipper card says still in progress . When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. The card reader at Caltrain stations. No. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Muni Fares & Passes. Requires iPhone 8/Apple Watch Series 3 or later. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. An email notification will be sent out 7 days prior to travel as a reminder for check-in. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. PDF Clipper Cancellation Form Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Get the Clipper app. Seating class changes between Standard and Premium seating will require agent assistance. redditads Promoted Interested in gaining a new perspective on things? Ultimate Clips Pass | The Official Site of the Los Angeles Clippers I was charged the wrong fare. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Find your service: AC Transit. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. No notice, even though they have my email? Everything you need to know when you travel with Clipper! How do I set up and use a Clipper card on my phone? This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. This is separate from confirmation of payment. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. 2020, Metropolitan Transportation Commission. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Pay With To find out more information about replacing an RTC card, please visit 511.org. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Add Clipper to your phone before you take-off! 2020, Metropolitan Transportation Commission. Ticket Central. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Can two people use the same card at the same time? Find out about Clipper cards, visitor and monthly passes, rates and discounts. Please note that you cannot use your phone to unlock bikeshares. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. On our international route, the Victoria Clipper V also offers onboard duty-free sales.