I got an invoice or violation notice for a vehicle that had a BancPass Toll Sticker, what should I do? Everyone is always so nice and helpful when dealing with the staff at Resource. Mobile:832.725.5443 How is Harris County Toll Road Authority rated? High School diploma or equivalent required. Your job seeking activity is only visible to you. Harris County Toll Road Authority employees earn $28,000 annually on average, or $13 per hour. 6538 South Frwy. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. For questions about your EZ TAG, contact HCTRA customer service at eztagstore@hctra.org or call 281-875-3279. For example, there are some toll operators that do not permit a User who has outstanding violations or pay-by-mail bills to drive the road. You can pay for a Toll Violation Invoice you received in the mail online. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. /* only load jQuery if not present */ During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . The HCTRA Veteran Discount Tolling Program applies only on toll roads operated by the Harris County Toll Road Authority. I dont want to contineue with the service How can I contact Harris County Toll Road Authority about my bill? Ability to problem solve, organize, and prioritize assignments to meet deadlines. Ability to speak and type at the same time. The new system keeps penalties capped, and only assess late fees monthly, not for each transaction. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. Login. HCTRA is the largest Tenants and Residents association in East Lothian and is a member of ELTRP and the Tenants Information Service. TxTag has launched a new website to make it even easier for you to manage your account. Research owner contact information as needed. You choose when and how much to replenish! BLUERIDGE TRANSPORTATION GROUP, LLC } The minimum reload amount is $15. We have over 1,000,000 users and companies will listen to us. TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. Prefer an automatic monthly subscription? Learn about doxo and how we protect users' payments. If you get a violation or pay-by-mail notice believe it to be an error, send an image of the notice tosupport@BancPass.com. .script("/js/multiple-select.js").wait() Join to view profile . Support Phone. Notify BancPass immediately by texting the word STOLEN to 866-978-5061. If you continue, you agree with our policy statement. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. I ve enjoyed working with my recruiter, and if I have any questions they are there to help. Open an EZ Tagaccountonline today. } Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . Pay and Career. Verify to immediately update business information, respond to reviews, and more! The staff responds very quickly and with details. Simply call the customer service department at 866-978-5061. The BancPass phone app allows users to register new tags, view all toll charges, & check account balances. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (Im spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). We'll be seeing you at 6:30 p.m. at Sherman Elementary! For example, if a User wants to reload $20, the User will be charged $22. Purchasing and activating the BancPass Toll Sticker does not relieve you of your violations or pay-by-mail bills. It is now July 21, and still no transponders. . The Harris County Toll Road Authority improves mobility in the Greater Houston Metropolitan area through excellence in the operation of urban toll highway systems while upholding a commitment to leadership, public service, and quality of life. Open an account. BancPass does not require a minimum balance be maintained. .hmg-jb a:hover, .hmg-jb a:focus { Please sign up for, https://cdn.haleymarketing.com/templates/62660/logos/logo.png. Visit the Career Advice Hub to see tips on interviewing and resume writing. checkSSL(); They are always available to assist and have a conversation. .hmg-jb-mobile-footer-nav>li>a { Answering inbound calls and assisting callers with EZ Tag questions. Job Description & How to Apply Below. HCTRA will continue to monitor TxTag's progress and will work with customers to address their concerns. Important: All applicants must complete the assessment. Saturday 8:00 AM to 4:30 PM. Business operations will resume Monday, January 3, 2022. Visit Harris County Toll Road Authority Website. .hmg-jb-alert-info, .hmg-jb-alert-success { These simple steps can help customers avoid the hassle and surprise of receiving a bill for unpaid tolls in the mail! Corporate Headquarters You may notice that you have taken trips that have not posted to your account yet. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Must be able to adapt to dynamic, quickly changing telecommunications environment. Lead Customer Service Representative at Harris County Toll Road Authority Missouri City, Texas, United States. .script("/js/nouislider.min.js").wait() You will be notified and given an option to opt-out of BancPass service fees prior to being charged. They work really hard to support us and it shows. Problem is, I wasn't anywhere near Houston when they alleged that I drove through their toll road. Reach out to the HCTRA team using the information below. Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Call EZ TAG customer service faster, Get Support/Help, Pricing Info and more. Ability to speak effectively on the telephone. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. Elite 2023. Mar 01 2023. 77401 Learn about Harris County Toll Road Authority culture, salaries, benefits, work-life balance, management, job security, and more. Please put the word VIOLATION on the subject line. The Harris County Toll Road Authority does not operate any portion of the Grand Parkway. Get email updates for new Customer Service Representative jobs in Houston, TX. In addition to this page, follow us on Twitter to get the latest news and updates! This position primarily operates in a professional office environment. If you need assistance, please contact Customer Service. Select Accept to consent or Reject to decline non-essential cookies for this use. Login - Harris County Toll Road Authority They understand our culture and the positions we have open and provide candidates the fit it well. Manage all your bills, get payment due date reminders and schedule automatic payments from a single . And Use The Features That www hctra org login Offers On Their Portal. Accountable for call quality, attendance, and adherence to work schedule results. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! How do I change the License Plate number registered to my BancPass Toll Sticker? They found me something that really suited my personality and the type of work I like and they found it fast! HCTRA cares about your comments & concerns. This is an error with the Toll Operators billing system. Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. 2/14/2018. You can unsubscribe from these emails at any time. The latest complaint credit bureau reporting was resolved on Jan 21, 2013. Voice messages left after hours will be returned the following day. Ability to use calculator, having above-average mathematical skills. It is important to address a notice that has been sent in error as soon as possible before it ages and escalates to collections. X | CLOSE. For all customer service requests, including paying tolls, disputes, toll rates and account information, please contact the Harris County Toll Road Authority. How do I contact customer service? Take your RELOAD CARD, which you received in your Starter Kit, to any participating retailerProvide the cashier with your RELOAD CARD and let them know how much you would like to fund your account. Mon Friday 7:30 AM 5:30 PM. Can I find my bill online? Reveal contacts of top Harris County Toll Road Authority managers and employees. How do I contact METRO about their HOT lanes? I missed two days of work, but she was so nice to call me and check up on me. .hmg-jb-bg-primary { I have a disabled vet plate or other plate that allows for free tolls? border-color: #376d7d; Are you logging into your TxTag account for the first time on our new website? RT @HCTRA: Today's the day! color: #376d7d !important; HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . HCTRA Harris County Toll Road Authority. Position requires ability to work in a very structured environment with a diverse workforce. Funds are available immediately and you may drive the road after reloading. to start. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. Your Contact Information. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Harris County Toll Road Authority. The Harris County Toll Road Authority (HCTRA) customer service call center and administrative offices will be closed Friday, December 31, 2021 for New Year's Eve. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. Where can I get my cash reloadable BancPass Toll Sticker? Will I still have to pay for pending toll charges? } Customer service is terrible. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). Payments are free with a linked bank account. You will be responsible for charges incurred up to the time that BancPass is notified. How do I change the phone number on my account? Does doxo process payments for all Harris County Toll Road Authority services? background: #376d7d; Published on: May 6, 2020. var jb_url_lower = jb_url.toLowerCase(); If You Have Issues With Login And Other Do Let Us Know In The Comment Section. | Downtown Houston5-day work weekdays including Saturday or 8-hour shifts starting between 7:30 a.m. and 9:45 a.m.If you enjoy assisting others, you will enjoy this inbound VEC Vehicle Collections Call Center Representative position for Harris County Toll Road Authority. Houston, Texas 77021, Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, BLUERIDGE TRANSPORTATION GROUP, LLC Order your EZ TAG. The call center hours are as follows: Monday - Friday, 7:30 a.m. - 5:30 p.m. Saturday, 8:00 a.m. - 4:30 p.m. HCTRA's Customer Service call center can be reached at (281) 875-3279. } or by texting the word BALANCE to 866.978.5061. window.location = location.href.replace(/^http:/, 'https:'); If you have received an invoice and you feel it is in error, take a picture of the invoice or scan it and send to support@bancpass.com. Click the link in the email we sent to to verify your email address and activate your job alert. If you enjoy assisting others, you will enjoy being a Call Center Representative for the Harris County Toll Road Authority. equipment. Since 1989, we have been bringing employers and job seekers together in various industries and positions throughout Texas. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. The person in this role uses standard office equipment such as computers, printers, scanners/copiers, and phones. Roadside Assistance. Text message rates may apply. Login to your EZ TAG account. Ripoff Report Needs Your Help! More Harris County Toll Road Authority FAQs. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. https://www.doxo.com/info/harris-county-toll-road-authority. Phone Number. background-color: #376d7d; English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). Last Modified May 6, 2020. Business operations will resume Tuesday, January 19. Common questions, curated and answered by doxo, about paying Harris County Toll Road Authority bills. . Listed below are our top recommendations on how to get in contact with EZ TAG. 2277 Plaza Drive, Suite 600 color: #fff; Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts. No you cant registration is done at the tax office in Harris county you can register pick up your toll tag at the toll authority office or handle other matters regarding the toll system, 1855 S Sam Houston Tollway Houston, TX 77060. They have given me comfort in knowing I can trust their recommendations for our staffing needs. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. TheHCTRA.orgwebsite has been translated for your convenience using translation software powered by Google Translate. Also Known as: HCTRA. Always responds quickly with answers to any questions. SIGN UP PAY TOLLS & INVOICES BUSINESS OPPORTUNITIES. Out-of-state license plate transactions may take up to 30 days to post online. Customer Service Representative (Former Employee) - Houston, TX - July 6, 2021. it is a good job if you like working from 9-5 and a decent pay with decent benefits and if you also want to stay long term in a career this is a job for it. var checkSSL = function() { download the app and log into your account using the same username and password Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. BancPass users will be charged the electronic toll tag discounted rate. Unfortunately, you can only buy them at state stores or order them online. Place/answer phone calls to the customer answering EZ Tag questions. No endorsement has been given nor is implied. 104 reviews of Harris County Toll Road Authority "I hate the idea of paying for driving, but I love the toll roads in Houston, especially as compared to the regular ol' roads, what with all of their traffic lights, children crossing, and other nuisances. Houston, Texas, United States. . x We use cookies to ensure that we give you the best experience on our website. background-color: #376d7d; for HCTRA (VEC)$15.75/hr. this toll road is operated by different agencies. No endorsement has been given nor is implied. Save my name, email, and website in this browser for the next time I comment. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Start-up and Commissioning Director - Water and Wastewater, RPA & UIpath Project Manager - Immediate Joiner, Per Diem Sterile Processing Technician Some Weekends Required - Einstein Montgomery New Rate, starpower Associate Director, Influencer and Entertainment Marketing, Executive Assistant - Kiewit Nuclear Solutions, See who Harris County has hired for this role. Other payments may have a fee, which will be clearly displayed before checkout. Please allow 24 hours for a customer service agent to respond to emails. TX Harris County Toll Road Authority. We will resume normal operations Tuesday, December 27. - Leading role in building up and improving . document.write("