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Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. However, you will not be entitled to a refund if: Please check if you provided the correct email address. We also ensure all reviews are published without moderation. 2023 Wisecars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Thanks! Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Replies to negative reviews in < 24 hours. Wisecars will inform the complaint submitter on how to proceed if needed. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. DeductibleProtection covers up to EUR 1000 of your deductible. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. This information must be sent via email and give Wisecars the relevant details of the incident. We at Wisecars put together a list of the most important information travelers often miss. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Manage Bookings Online - Wisecars - Wisecars Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. The Car Rental Company must give its consent to repairs and replacements. Your contract for car rental will be between you and the Car Rental Company. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Just scroll down to the bottom of this page and create a support ticket. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If your plans change in advance, you can bring your pick-up time forward by amending your booking. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Please note, we only delete personal data on the request of the individual. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Wisecars believes in protecting your privacy. So far I have found the experience of renting a car on this site to be very easy. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Wisecars will process your cancellation refunds in 7 days. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. When picking up the car, every driver must present their licence. It is highly recommended to call the police even for the smallest of damages. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Read more from https://www.wisecars.com/en-us/reviews. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Even worse, they've created hundreds of fake 'good' reviews to fool people. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Alternatively, just sign in or register using your Google or Facebook account. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. www.wisecars.com. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. - Wisecars The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. What's Wisecars' cancellation policy? When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Honestly, never use third-party companies to rent a car. Read Customer Service Reviews of www.wisecars.com - Trustpilot provided by the customer's credit card company. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Date of experience: 07 February 2023. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL You can upgrade your car before you start your trip. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. We do not delete personal data on the request of a third party. Powered by, We use cookies to give you the best experience. 1 Previous_Golf_5959 2 mo. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please read the following to know what is included/excluded in our coverage offers. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I attempted to rent a car from them for a few days for $535. You can also find this information on the confirmation voucher. Minimum age requirements on larger cars may also be higher at some locations. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Mr. Mateusz. Free cancellation up to 48hrs before trip. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Companies can ask for reviews via automatic invitations. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. The use of our website signifies your acceptance of these Terms of Service. Surely it's illegal in USA to drive with no insurance. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Your contract for car rental will be between you and the Car Rental Company. Amendments can only be made up to 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Manage bookings effortlessly. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. It is entirely up to the Car Rental Company whether they decide to do so or not. Your voucher is normally issued 48 hours before the pick-up time. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. A common issue that many vacationers face abroad is unfair fuel policies in car rental. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Due to this protection, it cannot be read by any third party. Please note, under no circumstances is the fuel included in the rental price. I had questions about requirements of car insurance. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Please read the following to know what is included/excluded in our coverage offers. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. When picking up the car, every driver must present their licence. Some Car Rental Companies in some rental countries may also require an International Driving Permit. available for purchase from the car rental company, or. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. It is a huge scam. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Experience right now is good only just booked will have to wait to see when I pick up the car. Please make sure you return the vehicle to the same rental company from which you collected it. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Even a basic insurance. It might take your bank extra time to settle the amount. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Thank you guys for that excellence!!! Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. There might be differences based on offers. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. My trip to NZ had to be cancelled due to the cyclone that hit the area. No charge will be made for amending your booking before the start of your rental. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. What's Wisecars' cancellation policy? Email: cancellations@wisefandi.com Fax: Renting a car and want to make sure you know how car rental works? Wisecars falsely advertised vehicles for rental on their website. All rights reserved. In most locations, the minimum renting age is 21 years. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Wisecars rtkelsek 2023 | Trustindex.io In such circumstances, we will cancel your booking with no liability whatsoever. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. 21 helpful votes. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Wisecars is an online vehicle rental broker. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. It said and I'll recap ,"NOTHING more to pay ". Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. See the full list of exclusions under section Deductible Protection Products will not cover. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. We can accept no further responsibility when there is no out-of-hours service available. Garantljuk, hogy minden rtkels vals. Cancellation Protection can be purchased only at the time of booking and is not refundable. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I'M TRULY IMPRESSED. Please note that all additional drivers must also show a valid driving licence at pick-up. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Wisecars is not liable for services or bookings not fulfilled due to force majeure. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Great service! In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Your browser settings can be set to inform you before receiving a Cookie. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. It is one of the scummiest business models I have ever seen. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). You have a guaranteed booking with us and with one of our trusted premium suppliers. If you cannot find the confirmation email, please contact us via our website. However, this is not true. You may need an international driving permit (IDP) to drive in some countries. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars will inform the complaint submitter on how to proceed if needed. Reply from Wisecars. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. They will need to show their drivers license, which they must have held for at least two years. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Only persons listed as drivers on the Car Rental Agreement can drive the car. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Excess Protection covers up to USD 1000 of your excess. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If not, you will need to purchase the cover at the car rental company counter. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Terms of Service - Wisecars Re: Wisecars car rentals. There are too much additional insurances taxes etc. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars.