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This complaint was posted by a verified customer. That ring is worth 3x that amount now, and $600 for it is unacceptable. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Submit a complaint and get your issue resolved. when you purchase a product that is clicked through one of the outbound 8:30am - 10:00pm; Tue. Kay Jewelers does not sell conflict diamonds. Kay Jewelers Credit FAQs We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Get questions answered and resume your conversations easily! If youd rather exchange your purchase for something new, great! enhance your experience. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Guess what - NO REFUND! Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Kay Jewelers Phone, Email, Address, Customer Service Contacts Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. Compare Coupons patiently and you may be able to get a 10% OFF. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Corporate Phone Number: +1-441-296-5872. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I would like to receive my e card immediately. I was told it could be exchanged by 2 different managers. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. .main-header .primary-navigation ul li.nav-link.hover, Don't hesitate to place an order now. This will surely increase the credibility of your complaint. I am told to wait 10 to 14 days to see if they can find it? Friends told me not to shop at Kay, overpriced and jewelry is poor quality. 5. Ordered online and I received my order and everything was absolutely fine. Clarendon House 2 Church Street. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Kay Jewelers Credit Card Login, Number & Bill Payment [2023] From warranties to orders, Customer Support can answer all your questions. Excellent service. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { I also went to the doctor to ask about and probably have to go back since its getting bigger! 2020 for repair. (Cleaning and inspections are not available at kay.com.). Color gemstone jewelry is not eligible for trade-in. Click Here to learn how to determine your ring size. I bought 2 rings from kay. Text (855) 221 - 6255. It came out because the JEWELRY IS NOT A GOOD QUALITY! He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. cart reminders from KAY at the cell number used . The diamond in my ring fell out on May 7. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn (Exchanges cannot be made at kay.com). We appreciate that you've chosen Kay Jewelers. So don't forget to put the discount to use. This will surely increase the credibility of your complaint. The very next day its 30% off and this store will not give me the additional 5%. Removed the interest and allow us to pay the final payment of $185.00. I then went to put it on and the chain snapped immediately. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. When will my credit card be charged for my in-store pick up? I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Kay Jewelers P.O. I don't believe that we should be charged. Well start sending you the news you need delivered straight to you. I've already spoken to the store manager, I do not want to speak to him again. Loved The Visit - Reviews, Photos - Kay's Fine Jewelry - Tripadvisor I called customer care and no one called back. purchases from Amazon.com. This is the WORST business to deal with. What is your policy regarding the gold supply chain? #freethebear" Top of the Page, What is your policy regarding conflict diamonds? Google+. Enter Street Address, City, State or Zip Code. Ring sizing service will take up to three additional business days. Grab your savings right now. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Kay Jewelers customer service and expertise. Unfortunately, there are quite a few good reviews about the company's support service. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Doesnt seem like much but its a $600.00 difference. Top of the Page, How long do I have to pick up my merchandise? We were not told that it was a promotion but a sale. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. 8:30am - 10:00pm; Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Thank you to the entire staff of the store for exemplary customer service. } I have two options: a. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Clear Filters. Shop the latest and enjoy express delivery and free returns today. Be the first one to find this review helpful. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. border: 1px solid #515666; We're Available. I am pleased with Kay Jeweler. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Be Blessed and Take my advice Please. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. The sale associated was so patient and polite and very helpful. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Monday to Friday: 7 AM 1 AM ET. What Is The Customer Service Number Of Kay Jewelers? In total, there are 3 ways to get in touch with them. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Customer Service Number: 1-800-527-8029. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Customer Service: 1-800-229-0364. (Engraving is not available on Kay.com.). I had it insured and it appraised almost 30% more than what he paid for it!! Was told it would be expedited and will be issued within 7 days. (Engraving is not available on kay.com.) I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. You just need to follow some tips to get $25 off select merchandise. Worst experience ever. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Sales Associate / Jewelry Consultant - Kay - Town Center at Cobb Platinum is pure metal that is naturally white and much more No need to wait for every minute to receive phone call from delivery partner. Whenever I purchase jewelry I always go to Kay Jewelers. That's a great deal. On I called her desperate to find a band for my wife that was getting discontinued. Kay Jewelers Lab-Created Diamonds Review - What You Should Know To my surprise she worked it out so that I got a beautiful NEW RING. Salary wasn't the greatest. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. cart reminders from KAY at the cell number used . Lease Purchase ProgramLearn MoreApply Now From guiding you to the perfect engagement ring to handling a purchase-related question. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. KAY JEWELERS - 23 Reviews - 27461 San Bernardino Ave, Redlands, CA - Yelp January 25, 2023 by Ana Stanar. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Kay Jewelers should not pressure and make their customers feel uncomfortable. Email Kay Jewelers | Tips & Talking Points - GetHuman This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! 5 Ways To Personalize Your Anniversary Gift. You can contact their customer service team by phone at 1-800-539-0066 or by email at. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. color: #515666; Kay Jewelers Customer Satisfaction Survey Sweeps After 30 days, your order will be returned to kay.com and your method of payment will be credited. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. I never heard back. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . You will know exactly when it will be delivered. Kay Corporate Office Headquarters HQ Pinterest (Visited 147 times, 1 visits today) You may also like. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. I am beyond frustrated with the service department at Kay Jewelers. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. The Untold Truth Of Kay Jewelers - TheList.com If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Top of the Page, Do all rings come in the same size or are there different sizes available? They told me the entire ring should be cashed out because it was unrepairable. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Cancelled order and full refund because it was within a half hour of purchase. At Kay.com, they strive to provide the best customer service possible. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. My account is [protected] if you have any questions or need to search the account. She lives out of state so I ordered online in her name and shipped it to her. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. They sell no bands in store. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Customer care will lie about resolving the issue. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. a:hover { She returned my call within an hour. Unless I can find my repair slip, they will not replace it. "Kay jewelers online service is hot garbage, worst trash ever. Not very customer friendly, Desired outcome: I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. In our experience with Kay, we have had several frustrating experiences. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. You have added the max number of Favorites. I took it in for repair that day. Don't worry, the conditions for using this coupon are very broad. I have no clue why there are so many negative reviews. Contact our Customer Care Team Today. They will only take your money and never fix your jewelry properly. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. A company you know and trust. Not an email. Not a phone call. That was not going to fly. If you have a payment history and your account is in good standing, you may be . Often, support service operators "redirect" customers to the site with a request to first . If you continue Contacting Kay Jewelers. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. If you select a size other than the standard ring size shown, service may be required to adjust it. GO TO kay.com. Thank you Catherine for going out of your way to replace my exact match ring. As an Amazon Associate, we may earn commissions from qualifying I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Top of the Page, What colored gemstones are considered precious? I was told they couldn't resize them, which seemed odd for a 'jewelers'. This being, because it wasnt inspected. Service 10. We were never notified about the incident. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. Thanks again Ashley! Top of the Page, Can I return a special ordered item? The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. They are the WORST company to deal with for a refund. When will my credit card be charged for my in-store pick up? In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Fix for a reasonable amount. No, there are no shipping charges applied to orders shipped to a store. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Will I have to pay shipping charges if I request in-store pick up? It can take up to ten days for this service. Desired outcome: Compare Coupons patiently and you may be able to get a 10% OFF. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Go ahead. You have added the max number of Favorites. I called the store and asked for a district manager and they gave me a wrong number. I have over 8 years of experience working in retail and customer service. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Please see our return/exchange policy Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. I love that they offer the diamond replacement guarantee with any diamond purchase. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. I highly recommend this store and customer service representative. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. links within this website. This review was chosen algorithmically as the most valued customer feedback. They are a disgusting corporation!! KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails Fix for a reasonable amount. min-height: auto!important; How can we enhance your Kay experience today? Claim it and get a lot of features. Kay Jewelers competes in Retail industry. I returned the earrings to the store on 2/26. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. That's why we offer several ways to pay. I would like to write a letter to your corporate offices. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Please try again. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Both gifts from my husband were purchased at this store and I had the receipt. Fun delivery. . How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Totally understandable. Advisory Board for Business Development - LinkedIn Get questions answered and resume your conversations easily! To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Top 496 Kay Jewelers Reviews - ConsumerAffairs We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Do all rings come in the same size or are there different sizes available? 10 days later I have nothing. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH How To Contact Kay Jewelers Corporate Office Headquarters HQ. I absolutely will never shop with Kay's again!!! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. The earrings physically broke on second wear, in February. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. They say I had 60 minutes and denied cancelation. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Save up to 10% OFF on KAY Jewelers items. border-bottom: 4px solid #515666 !important; Just trade it in for a upgrade. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Do you offer any warranties on your merchandise? Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Top of the Page, What do I need to bring with me to the store to pick up my order? Buy now! #greatcause. Custom designed jewelry is not returnable. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. This is where the fun begins! Initial Kay Jewelers complaints should be directed to their team directly. No help this company. I came by with my boyfriend to just look around. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Receive a Quote. They are not willing to take the interest off. Sunday: 12 PM 9 PM ET. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. You should not buy your engagement ring from this jeweler. Read More. Top of the Page, What determines the price of a diamond? You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. An expert can help you narrow down options and find the perfect jewelry. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. In order to start the call, please close this box and then unblock your mic in your browser settings. Claim it and get a lot of features. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Kay offers customers credit options to help them finance their purchases. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. I am currently a very dissatisfied customer. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. The store is refusing to do that as well. Signet Jewelers Ltd. - Kay Jewelers. Top of the Page, What is your policy regarding the gold supply chain? What address can I use? She was diligent on researching the best options for me. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. KAY Outlet offers engraving on select merchandise. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Text (855) 929 - 4190. Useful. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers provides services in the field of Clothing Accessories - Other. Sign in to add more and ensure your Favorites will be available on all your devices. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Returning your KAY purchase is easy. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Really?!? Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! It should NOT be this hard to get my money back. Strength in coaching and producing an environment where customer service and surpassing standards is at the . MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Order--number [protected]. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . Desired outcome: I ordered two pairs of earrings online. I was so excited and thankful for her great customer service. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Kay Jewelers Live Chat | Customer Service - GetHuman The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. - did not follow up. I would also like the diamond replaced based on the diamond guarantee that you offer.