Ticketek may charge a reasonable fee for the replacement of tickets. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Please refer to Ticketek's. Full Ticketek Refundable terms and conditions of sale can be viewed here. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Find out more about. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. No, only Mobile Tickets can be added into your Passbook. How do I find out the expiry date of my Ticketek Gift Voucher? Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. What can I redeem my Ticketek Gift Voucher for? Tickets will not be issued to persons other than the credit/debit card holder. If you have purchased concession tickets, you are also required to present a valid concession card. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Ticketek's Group Bookingscan help you plan your next excursion. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. How can I receive my Ticketek Gift Voucher? No, there will not be a priority system in place for AFL Members dining in 2023. Is there anything special I need to do when I get to the venue to scan my mobile? Ticketek may not replace tickets where seating is unallocated (general admission tickets). If you have an issue with tickets purchased through an unofficial agency please return to the point . Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. On some occasions seats are released closer to the event. Please ask your friend to check their junk mail. There are many ways you can redeem your Ticketek Gift Voucher. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. "The @Ticketek _AU app has crashed - right before Ed Sheeran. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. What will happen if the barcode is sent to a non-smartphone? If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. How do I add my mobile tickets to the Ticket Wallet? Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Set up your My Ticketek account, or check the details in your existing account. All refunds for cancelled or rescheduled events are managed by Ticketek directly. www.accc.gov.au. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Your barcode number can also be found via your online account here. They will be assigned the seats nearest the original purchaser. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. What happens if my tickets do not arrive in time? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Going to an event with a social club, company, school, family or friends? You will need to provide some form of ID so that staff can access your Ticketek account details. Safe, Fast and Verified In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. You can find information on how to access your Mobile Membership through the AFL Live App here. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Group discounts may be offered but do not apply to all events. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 General Admission (GA) is an unreserved section/event where seating is not reserved for you. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Your region is identified by your IP address. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. . During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Sell tickets directly from your Ticketek Account. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. You must allow adequate time for collection or delivery of tickets. If you arrive late, you may not be admitted until a suitable break in the event. Please try again, or try reducing the number of tickets you have selected. I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. How does Ticketek remember my preferences when I return? There was a spelling mistake in the email address entered. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Your confirmation email will include all of your delivery details, plus your customer information. Please wait a few seconds for it to load. Why can my friends (invitees) only purchase the held tickets one at a time? Held seats are sold on a first-in basis. Request details from Ticketek when booking your ticket. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. %
For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Where do I select Mobile Ticket delivery? Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Choose the best delivery option that suits you. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Yes, if you don't log in you will see a selection of national events. Log into your My Ticketek account and make sure all the details are correct. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! They will be assigned the next two seats along (next to Invitee A). Discover New Events. Who is entitled to a concession or child ticket? Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Invitee B purchases the two seats they were assigned at step (b). If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Will the event be reserved seating or general admission. Will mobile tickets be removed from the Ticket Wallet after an event? ) Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. This refers to the various levels of ticket types on offer; e.g. Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. What are the reasons I can request a refund if I have purchased Refundable tickets? Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Check your billing and account details. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. Why does Ticketek want to access my Facebook details? When will I receive my club of support merchandise pack? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. You might find the following websites helpful if you want more information about ticket scalping:
Invitee A starts purchasing two seats from hold. Restricted view refers to seats that have restricted viewing of the stage or event. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Where do I redeem my Ticketek Gift Voucher? Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. The example above is for an adult barcode. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. How do I update my credit or debit card details once they have been saved? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? Your barcode to access tickets is generated upon your renewal. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. An Ed Sheeran fan shared a screenshot of their Ticketek message. All rights reserved. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. If your location is not recognised, National content will be displayed. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Gift Vouchers can be purchased for specific events when available. How do I request a refund if I have purchased Refundable tickets? The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. I ordered a lanyard with my ticket purchase, when will this arrive? You will get an error message if you enter the Voucher ID incorrectly. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. When attending the event ensure you can present your card on request. No. Once tickets are added to Passbook, simply open the Apple Passbook app. What happens if I forget my phone or my battery dies at the venue? Your ultimate 2023 access | AFL Membership AFL Memberships for the 2023 Toyota AFL Premiership Season are on-sale now. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. All members will have access to buy at the same time. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. What happens if I purchase multiple tickets and haven't received them all? If you do not receive your club of support pack please contact the club directly. To purchase more than one set of tickets to multiple events, click on the. Gift Vouchers can also come in pdf format, which can be printed. No, for the first release, the app will only be an iPhone app. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf
If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. More information relating to mobile ticketing will be communicated in the lead up to the season. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>>
Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Can I sell tickets using online auction sites like eBay? If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Ticketek routinely mismanages ticket processing which should be simple. There was a problem with the email server that the message was sent to. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). You will need to provide some form of ID so that the staff can access your Ticketek account details. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. The email account that the message has been sent to is full. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. stream
What if I need accessible seating? We recommend that you confirm with your venue whether they have an existing ticketing agreement. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Are Refundable tickets available through Ticketek Marketplace? You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. When can I request a refund if I have purchased Refundable tickets? RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. iPad, tablet PC, laptop) to gain entry to an event? <>
No, refundable tickets can only be selected during the original purchase. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. There are over 20 circumstances you may request a refund. If you purchased online or through our call centre please contact Customer Service for further assistance. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium.