viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. The parent sponsorship application fee cannot be refunded. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. After multiple emails to Viagogo, Kent has been refunded $280. Click to reveal No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com 6.10 Notices. Can I pick up my tickets instead of having them shipped? Tickets may be substituted with comparable or better seat locations without the Buyers approval. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. 2.12 Seller Payment. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. If this is also unsuccessful We will not offer a refund. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. ASK FOR A REFUND FROM THE RESELLER. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 7.1 Ownership of Intellectual Property. Ticket reseller Viagogo fined $7 million for misleading Australian Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. 6.7 Third Party Information. 1.3 viagogo Guarantee. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 2.7 Payment Authorization. According to the consumer group Which?, Viagogo's terms and conditions say . If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. View FAQs Newshub confirmed the prices on Viagogo were selling at a significanty higher price. This does not prevent us from varying these terms without reference to them. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. To request a refund: From the actions menu, select the 'Request Refund' option. We endeavour to rearrange delivery with the customer or arrange a collection point. Piggyback tickets may not be sold in the same listing. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 6.1 No Warranty. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 2.6 Making an Offer. Further information can be found at
Viagogo | ProductReview.com.au Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy.
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5.1 Investigations. 6.4 Release. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. Customer Files Viagogo COVID-19 Ticket Refund Class Action You are on a Viagogo website. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. 2.16 Season Cards. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. To sell tickets, a Seller lists the tickets in the Site database. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. They take your money and have no way to ensure you get the tickets. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. We will not allow You to buy or sell tickets before You have registered with Us. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. It didn't. Until recently, the final cost price of a ticket . "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Customer offered $500 to take down negative Google review. At no time do We provide the Buyer's payment information to the Seller. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. FanFair Alliance - Ever get the feeling you've been cheated? Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. To be a member of this Site, You must agree to accept the terms in this Agreement. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 6.11 Permitted use. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. 2.9 a) Exception to Sellers Obligation to Confirm. I entered the incorrect email when registering, how do I change it? The revised version of this Agreement is automatically effective after it is initially posted on the Site. 2.4 Listing. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. When our tickets were not provided they refused to provide a refund . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Viagogo Refund Policy MoneySavingExpert Forum She was told that up to 200 people had also been turned away due to fake tickets. Petition Block Viagogo website in Australia Change.org The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. For a list of these situations see
Ticket listings are a representation of actual seat location.
They rush you and make their websites look just enough like they could be official ticket sellers. We may also first deduct any amount you owe us from any amount we owe you. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The.
Minister for Small Business. 3.2 Other Information. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. 6.3 Allocation of Risk. Form 1424 - Refund request. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo to pay $7 million for misleading consumers | ACCC . During this time, the Site will be temporarily unavailable. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. viagogo refund australia - bridgeloans.money Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Including any such items constitutes a material breach of these terms and conditions.