6. Ask for the discount for purchase and a lot of companies will still make that sale. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. She was extremely rude and argued that I wore them. The one thing I forgot to pull from the purse was its original tag with the designer's name. Never had an issue with hundreds of products bought at Ross till today. They will not provide returns/refunds if youve already opened the software. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. Which i spent $250+. I came here to see how long my refund will take to appear on my credit card. So, I wanted to exchange but cashier didn't let me. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. She said its over 30 days. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. Email: whitefish bay property tax records. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. ross return policy clearance items. I don't think so. California Middle Class Tax Refund debit card questions answered Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. I will never shop there again nor recommend them to anyone base on there return policy. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. Plus, they might charge you early termination fees or a restocking charge of up to $35. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! A receipt is the prime proof of purchase at Ross. Ross is a California based discount department stores chain, targeting middle-income households. I tried pulling it to get the teeth fastened at the base, but it didn't come down. Even tho I was w step below mgt. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. And it is by far the most horrible shopping experience I have ever endured. I went to return it 2 days later, and they would not allow me. Can exchange or store credit be provided without a reciept? Ross uses a refund verification system, and all the returns are subject to verification. You grab what you need and give them the one that didnt fit and you are out the door. If you have trouble accessing this website, please call 8003351115. If you try to return something after 30 days youre NOT completely out of luck. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Here's what you'll need to ensure the return goes smoothly: The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. Please also note that shipping and handling costs are not refundable. I purchased That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Before you get the refund of the product, your refund will pass through a system verification (i.e. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. Just take your product in its original condition back to your local. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. I would never go to ross and I do not recommend it for many different reasons. The cashier demanded the tag that came on it and didnt even look at my recite. I'll get all the deals. You will get your refund in the same form as the payment method. I will not buy from Ross any more. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? If the product becomes faulty after wearing it then that is your loss. Continue with Recommended Cookies. Well, I'm not one of them!!! Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. Kudos to the staff in Farmington. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Why can they not do the same thing as Burlington? What does that mean, is it true, and what can I do? When I ask why. Just a suggestion to help out. You can return items without a receipt but youll get store credit for the current selling price of the item. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? Over a 2 day period, I visited 3 different Ross stores in order to purchase four I told the cashier it better not be damaged BC IT IS A GOWN! Debit/Credit Card Policy - College of Charleston Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. I had to argue with store clerk. they should over ride. I called the Ross I had bought the purse from. If the dress looks obviously used and worn, we will not take the item back. What to Do When a Debit Card Is Charged Twice? - The Nest I said ok, but your not going to refund me over 1 day. I called BS and made them hive me the full refund. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Needless to say, I was very angry. I tried to hold a conversation and she got ruder. Save my name, email, and website in this browser for the next time I comment. I never had an issue. Tags still attached. Most stores give cash back if a debit card was used. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. Went to return a pair of shoes without a receipt. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. No, you cannot a return a gift card for cash. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. Even the dollar store has better quality than Ross. I am a Ross employee. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Once removed it is up to the store's management whether or not they allow you to return the item. Who do I contact about this issue.? 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. If it is such a big conflict why does Ross not correct the tags before selling their products. Ros store is rubbish. I paid $21.99 ($24.10 with tax) in cash. My mom returned a gift without a receipt. Learn how your comment data is processed. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Three of the gifts didn't fit or weren't liked and need to be returned. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. I bought a nice flowy cover and I don't really find it appealing anymore. So i was trying to explain to her that this is how I bought the item and it is not my fault that you guys don't tag the items the right way. Get it together Ross. This is something that the employees in Ross stores have no control over, it is sent to us like that. Start Return Online. Does anyone know if this is true or had similar experience? So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. WORST RETURN POLICY EVER!!! Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! Styles, colors and items will vary by store. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Manager Tells Me I Need My I.d. So they really don't lose too much revenue when items are torn, broken or destroyed. It was too cold to wear. Every single place that you buy from is in it to make a profit. I feel ripped off. In regards to Ross asking for your Drivers license number: its not illegal. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. The Best Store Return Policy and Refund Policies - Extended Holiday Only once did i sign. but many times I see people want to return wore, dirty clothes and said it was never used. A valid picture ID (Driver's License, State Photo ID, Passport or Military . For example. V. Ross return policy sucks! Went to Ross to return one item, had my receipt. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. Find Grated, Shredded, & Hard Cheese. So bad quality!!!!! Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. Anyway I'll definitely choose a better experience with Burlington next time. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I won't but a thing from that ratty store again. I will never shop in this store again. So for me it did not take long. I am very disappointed with my experience. So, in Ross we just came to a cashier and explain what the problem was. I've never had a problem returning things to Ross. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Be sure to check items especially clothing closely before purchasing. Ed June 28. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. She just kept interrupting me and would say it doesn't matter!!! Next morning, went to 2nd Ross store and found more towels but still not complete sets. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? One of the above mentioned cards must be presented. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Can I use my receipt as my store credit ? When I finally tried on the dress at home the tag was missing.