xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. If so, please keep reading as youre just what were looking for! One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. 0191 433 3174. housingadvice@gateshead.gov.uk. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. East Ham Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. She added: "Someone has got to own it. There's also additional service charges from 115.85 a week, this cost is eligible . If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Repairs update - Housing Team at Gateshead Council | Facebook Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Payslips. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. Gateshead gardener's fury as garage roof plants itself in her flower Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Time to have your say on the future of our leisure service. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Homepage for Gateshead Councils Benefits and Council Tax information The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Repairs update You can now report your non-emergency repairs. This is commonly known as filing a compensation claim for despair against a housing association landlord. E6 2JA. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. However, the contractor will not ask you for any money when they call. Call us on 0333 050 8887 to start the process or fill in the form. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. Gateshead Council Housing Services | OurGateshead We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. This covers things like outside painting, replacement windows and annual gas servicing. endobj
All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The council is responsible for most repairs to your home. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Housing contact details - Gateshead Council Employer Est. Housing Repairs and Maintenance Service Gateshead - Government Online I have got this complaint, they monitor it and see it through to the end. If you continue to miss appointments for repair work you may be charged. Whats in it for you? Our business support events remain cancelled for now. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. about Our Customer Scrutiny Panel needs you! We hope to reschedule these events at a later date. 3 0 obj
The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Well, theres so much on offer and heres just a few of the highlights! The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. The report found the repair centre's ability to handle calls was deemed 'critically low'. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Wherever possible we will place the order immediately. If we miss an appointment and we didn't contact you, please contact us. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Gateshead, England Jobs - 16,311 openings | Glassdoor These include re-fixing toilet seats and repairing minor leaks. "The garages at Leam Lane had already been condemned, and we were working towards . London Thank you so much. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. To keep up to date, why not follow us. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Gateshead Council 4.0 . You should report any damage to your local housing office. Gateshead Council aims to complete the backlog by late March next year. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. These are repairs which need quick attention and don't need an inspection first. If your repair can't wait until the programme we will carry it out within the normal timescales. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. <>
The site has been designed with residents and local groups to ensure it is easy to use. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. My Housing Account - Gateshead Council Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Request a FREE property inspection to find out how much your claim is worth. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. What are the costs and charges at Watergate Court. I have to tell you, this week I have had four complaints that have been going on for two years. New online repair reporting system launched - Gateshead Council Cabinet met this week to determine the future of Gateshead Council's Leisure Services . A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council 27,852 - 30,151 a year. This makes sure that everyone is treated fairly. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. We will first make sure that it is our responsibility to do the repair. For further information please contact the Involvement Team by: Civic Centre If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. You can also include claims for loss of earnings and care costs if necessary. Any resident with My Housing Account can access this service. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
We would not replace all items, only the ones that are required. If so we can help you claim compensation on a NO Win, NO Fee basis. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. You can create a free account to post activities, services and promote organisation working in Gateshead. The contractors are currently repairing seven properties a week. Planned repairs usually need an inspection before work is done. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Complain to the housing ombudsman The housing ombudsman is a free and independent service. People really are our greatest asset at Gateshead Council, and we value every employee. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Appointment Types - Gateshead Council However it did show that 36% of repairs were fixed when first looked at after being correctly identified. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. All rights reserved. We are Gateshead Council's Housing Team. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The panel decides which services they review based on various criteria. Youth justice services: North East and Cumbria - GOV.UK <>
182-184 High Street This includes both small leaks and emergency repairs. Housing Disrepair Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. As a council housing tenant, you are entitled to a good standard of living. The team were very helpful and understanding of my dangerous situation. Background 2. Work continues to address 3,000 Gateshead Council property repair Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. News - GO Gateshead When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Home Group | Watergate Court, Gateshead