As long as you complete your request and submit it before the show starts, you are eligible for a refund. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. I would suggest you avoid this company. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Called customer service and waited for 40 minutes. 0 stars if possible. Wow! I sent another email to their help desk and no reponse. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). You should take this into account when requesting a refund since your request needs to be submitted before the show starts. You will need your charity's Tax ID number in order to complete the form. Thieves. Note: Admission policies may vary by location due to state or local ordinances. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Can I Get a Fandango Convenience Fee Refund? Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Those work just as well on a phone as they do on a piece of paper. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. There customer service is terrible. For questions about gift cards check out or Gift Card FAQ. Edit your payment method for Movie Club. . How Many Tickets Can I Purchase Online? In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. I received my confirmation # and there's a link to view my tickets. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. No thanks I will call the theaters they know where they are located. I contact AMC. Press Please check your local theater under the Ticket Pricing tab. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. So I contacted AMC. Please see one of our theatre managers if you have any questions regarding 3-D films. We use Orville Redenbacher popcorn kernels from ConAgra. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Did not receive the confirmation email until 1 hour after the show started. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Look at all the negative reviews - it is true. I am VERY UNHAPPY. How to Request a Fandango Refund the Easiest Way. Locations with student pricing available are listed on this page. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Enter your details in the chat box and complete your refund request. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Student discounts are not available online, and are only offered at select Paragon Theaters. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. AGENCY BAR+SOCIAL Please see Admittance Procedures for more details. What are the theaters' admittance procedures? 2sandiesmail. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Donation requests must be submitted at least 8 weeks before an event. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. You'll also get a free ticket on your birthday! Be sure to note the expiration date on your reward and redeem in a timely manner. Children 3 to 11 must pay the child admission price. Just try to navigate a Fandango online customer service website. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. for additional tickets. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. I received my confirmation # and there's a link to view my tickets. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. What actions has Regal taken in regards to the coronavirus? How Do I Change My Seats? If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. I never got a confirmation from it and on my bank account it said it bounced back. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. They probably make more money scamming than selling tickets!!! Use the, You can definitely purchase tickets online! Would give zero stars if I could. I used Fandango to purchase tix for the new Star Wars movie. How can I find a copy of my confirmation email? Minutes. No children 6 and under are allowed into a "R" rated movie. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. AMC will not convert a paid ticket to an alist one. Can I see showtimes for different dates and locations? Does my theatre have a military discount? For extenuating circumstances, please consult theatre management. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Donation Request I lost my Diamond Rewards Card--what do I do? Click hereto requestmore information. What is the Dress Code at Paragon Village? Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. Their credits DO NOT WORK when you go to book tickets. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. Parents are urged to learn more about the film before taking their children to see it. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! There's a little square with the broken image . An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Card would not work. Extremely hard to get a hold of once purchased. CDA Idaho. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. A military discount is available at the box office and ID must be presented at the time of ticket purchase. They tell me it isn't their issue and to contact AMC. I went to Applebee's twice and earned 3 TOP GUN tickets. To receive a student discount you must currently be a student. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. JavaScript is disabled. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Please click here for further details on how to use your Fandango gift card. The ease of using Fandango was easy. This along with their surcharge makes them not worth the hassle. Is Your Popcorn Gluten Free? I am done with these RUDE and UNHELPFUL people. Wait to be redirected to another page. Site shows the same bad phone #. They expire after 2 weeks (really, who goes to the movies that often?). FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Pleaseclick herefor further details on how to use your Fandango gift card. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. How are state attorney generals everywhere not investigating this company?? My plans changed - can I refund my order? I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Can I give them negative stars: yes they are as awful as people say. AMC couldn't cancel it. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. When I click on the link, the webpage comes up only as text. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. They are a rip off and terrible customer service. If you want to request a refund via email, here are the steps: Find the confirmation email you received. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. $70 spent and had to purchase new tickets to see the show. Please note: tickets or receipts may not be printed from our app. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. I tried calling 4 times today, twice they hung up on me. Yes! Area codes in North America. Absolute garbage company with terrible customer service! I hadn't heard about their AWFUL CUSTOMER SERVICE. They probably make more money scamming than selling tickets!!! In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. What other gift can provide action, drama, comedy and Junior Mints? Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. They do not call back as promised. Phone # on the card went nowwhere, so I googled them. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Yes! Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. You can check your Gift Card balance anytime. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. So hit them up on Twitter and they'll help. Do the ratings indicate if a movie is good or bad? Children under 2 who do not require a seat are free. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. I was able to make a reservation immediately! When I click on the link, the webpage comes up only as text. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. Please use the. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. View Movie Club Payment Transactions. Purchased Tickets for Wrong Theater? Regal has taken bold nationwide action in all of it's locations. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. At that point, locate the movie you are inquiring about and click on a showtime. There are no refunds after the printed showtime. Someone needs to shut them down if they cant do better than this. *3D Upcharge. I received a Fandango giftcard for Christmas. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Does my theatre offer a student discount? For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. If you prefer calling, you can request a refund on the phone. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. How Does Fandango Refund Tickets by Email? Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. The only way I could get a credit was if I joined their VIP program. All passes are at the box office*. Senior prices vary by theater. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. FAQs For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. I can guarantee you. How Long Does It Take for Fandango to Process the Refund? Doesn't do anyone any good to get a reply 2 hours or more later. That makes six. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. These boards can cause slip, trip and fall hazards for our guests as well as our staff. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. 2023 Trustpilot, Inc. All rights reserved. On a holiday week, the showtimes may not be available until Wednesday. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. When Fandango works, it's fine. Bought 4 tickets using a gift card & balance going on my credit card. I finally happened to hit a movie a could actually use it on, and it won't take the code. Present the barcode on your phone to the usher at the theatre for admission. I had to re buy the tickets at the box office. Yes, it does. Can I Purchase Tickets atFandango? I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. The ratings do not determine or reflect whether a film is "good" or "bad." I can promise you. Lowe and behold I had an email in key spam account. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. No. Arcade Please visit our Health & Safety Action In Regards to the Coronavirus page. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. The matinee hours may vary by theatre location based on market or territory. I had a line of people behind me and had to by tickets again to get in. I e-mailed. The next day I notice charge on bank account. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Especially if it has anything to do with Fandango. No recording devices (cameras, video recorders, sound recorders, etc.) You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Scroll down to the theatre you plan to visit, and click on the theatre name. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Restrictions may apply for Black, Yellow, Green, and Red Tickets. All Regal Entertainment Group theatres are smoke-free environments. Promo Code: VDAY23. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. Any money or points on thecard will be merged to the account number you want to keep. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Check Movie Club Credit Balance. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. The Regal Crown Club rules can be found here. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Please notify your group sales team member if you do plan on bringing in a cake for your event. 1/3 spots are taken by a bugged Endgame ticket. Gift Cards Offers. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. Select a movie and showtime, and then proceed to purchase the ticket. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard.