Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? Love seeing what you guys findVery cool find on the stilts! If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. Thats not even the best part! When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. :) OutsideObserver2 3 yr. ago You're also responsible for any return shipping you promise to pay in your return policy. 2 Select your reason Be as accurate as you can so the seller knows why you want to return the item. He returned the item because it didnt work when he received it. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. ), know that eBay should have your back. Death certificates show that you died. Learn more about our Condition of returns policy. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Good luck. What happens to seller when eBay refunds? Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Report the feedback. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. I agree. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . We would refund a buyer if an item was damaged. It could not hurt you. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. However, it already is quite flat. Get it as soon as Sat, Oct 15. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Language barriers may make it difficult to purchase an international return label. We do not give refunds and this buyer did not read the terms. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. I worked retail for 35 years. You can offer returns on individual or all items and distinguish between domestic and international return policies. The seller will also pay for return shipping. Reply elislider 6 yr. ago PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. The stilts were a pretty great find! Well be able to help you quickly by chatting with you online or through a quick phone call. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Same old form letter rma number garbage. And if it does happen (this is the first one for us in years! eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. 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High-quality, easy online ordering, quick shipping. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. Learn more about our Condition of returns policy. And the fact that people like myself willnever make another purchaseis of little consequence to them. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Use the phone over e-mailing when you want a response), and told them the situation. When the seller replies, we'll send you an email with details of the next steps. They can then print the label and use it to send the item back to you. So sorry to hear that Donna! Take action within 30 days. The choice is not up to the seller, that is . Saiba mais sobre proteo ao vendedor. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Select your carrier and enter the tracking number. If you want to start your own business, the reseller business model can be a great place to start. Thanks for the good suggestion. 2 min . If the seller receives payment but has not shipped the item, then there is no return shipping cost. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Also, the seller cannot refund GSP charges. Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Check out the damage on the box: And there was damage on almost every side of the charger. It should have the return policy on it. Very Sad! Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Yes, it's that simple! Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. Scroll down to the RMA number checkbox, click it in and submit the changes. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? Specify a refund amount for the item or for the order. What happens if the item is lost while it's being returned? This is a tough one, and I feel for you! Why would the buyer be liable for return shipping if damaged by the carrier? Adding tracking details to your return helps protect against delays or issues in the refund process. The seller keep the sale price but their funds may be on hold for a week. Bumper may require modification if your vehicle has a tow bar fitted. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. Mail has really dropped off a lot. You shouldnt have problems getting back the money that the item is worth. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. With the new defect rate, it will only get worse. Your email address will not be published. Why would you risk having your seller rating dinged over a $4 item? I think you need to learn not to take things so personally and choose your battles more carefully. - edited This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. Here's how to send an eBay shipping label from the View return details section: Learn more about our signature confirmation requirements. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Return an item for a refund. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. And I cant recall a time that we have lost money on an item and a case. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. I want to share an experiance that cost me lower seller ratings score. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. Log on DoNotPay in your web browser and we will help you. As a seller, I know when I'm being ripped off or when someone is being truthful. I'm more irked than upset about this basically because there isno provision for flexibility. You will have time to upload your supplier's return label and handle the return . Return shipping costs when you use an eBay label. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. Also check the email messages you received from PayPal and/or eBay. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. I took pictures and opened a case. We called eBay (BIG KEY! If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. Thanks for all you do. For more details, please see our Condition of returned items policy. But , as we all know, not all sellers (or buyers ) are honest. I was paid for my item and the original ship cost.